Support Team Member
3 days ago
We are seeking a highly skilled Customer Service Officer to join our team at A Plus Manpower Services Pte. Ltd. As a key member of our service delivery team, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and WhatsApp Business chats.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally
- Coordinate with customers for repair services, including remote diagnostics and part ordering
- Manage customer appointments efficiently and effectively
- Maintain accurate records and reports of customer interactions
Requirements:
- 1 year of experience in customer service (preferred)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- High attention to detail
- Ability to work in a fast-paced environment
- Familiarity with technical concepts and terminology
What We Offer:
- Competitive compensation package
- Opportunities for career growth and development
- Collaborative and supportive team culture
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