Fintech Client Advocacy Specialist

2 days ago


Singapore PREQIN PTE. LTD. Full time

At PREQIN PTE. LTD., we are seeking a highly motivated Fintech Client Advocacy Specialist to join our team. This role is ideal for individuals who have a passion for customers and an interest in alternative investments.

The Fintech Client Advocacy Specialist will serve as the Customer Advocate for Preqin's strategic and high growth accounts, prioritizing customer success above all else. They will own the health of these accounts, work cross-functionally with client-facing teams, and have a thorough understanding of Preqin's products and services.

This role requires strong interpersonal communication and listening skills, as well as the ability to develop deep knowledge of clients' organizational structures, user roles, and day-to-day functions. The ideal candidate will be comfortable traveling to visit clients within their remit and possess a can-do and problem-solving mentality.

We estimate the salary for this position to be around $120,000 per annum, depending on location and experience. If you have a minimum of 1.5 years' experience in Client Success or customer-facing roles in the finance, SaaS, tech, or related industries, and a 'client-first' attitude, we encourage you to apply.

About the Role:

  • Lead Onboarding for Preqin's strategic accounts
  • Develop a deep understanding of clients' organizational structures, user roles, and day-to-day functions
  • Act as consultants and problem solvers, going the extra mile to understand pain points in users' existing workflows
  • Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
  • Nurture relationships with strategic accounts, driving ongoing education and continued value of Preqin's products and services

About Us:

PREQIN PTE. LTD. is the world's leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.



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