Strategic Operations Transformation Expert
1 month ago
Transform Business Operations for Global Success
HSBC Digital Business Services is a key part of the Group, providing essential operational and technical support to our global businesses and improving customer service and efficiency. We are seeking a high-calibre professional to join our team as a Business Management and Operations Transformation Lead.
Key Responsibilities
- Support the Country Head of Operations and Regional Head of Business Management/Transformation Office with the business management of the Operations Transformation function.
- Manage a direct cost base of $13m and headcount of +850 offshore staff for the Singapore Operations entity, associated tooling, reporting, and recharging.
- Drive strategic work such as organisational design, target operating model, process re-engineering, and location strategy including change management and commercialization.
- Report to the Head of Operations and work with Regional Operations transformation/Business management office (including Technology and Transformation Services) to ensure E2E operational service delivery.
Key Deliverables
- Cost and Performance – Manage the cost, budget, financial plans, forecasts, and actuals (working with Finance) including billing and recharging of Operations Transformation direct and indirect costs to the Global Businesses and regions.
- Lead the process for capitalisation of non-Technology transformation costs.
- Project Management – Project work and process re-engineering for Transformation Office processes to enhance the support provided to the transformation delivery teams including working with multiple Business in WPB, WB, GPS, etc. for BWOT program delivery.
- Business Reporting – Oversee the Anaplan tooling team who manage the system that enables detailed transformation costs and benefits reporting. Deliver processes to manage the demand and approvals for consultancy expenditure.
- Operational Management – Help manage Operational Transformation objectives and develop and action changes required to achieve targets including risk and controls.
Requirements
- Prior Business Management/COO, accountancy/Finance or management consulting experience is highly desirable.
- Demonstrable results in delivering success in terms of budget management, resource management, financial management, and executive reporting is essential.
- Proven ability to analyse complex issues and identify/assess the long-term, strategic implications for Operations Transformation, the Bank, and its customers.
- Project management experience to be able to deal with changing tasks, responsibilities, and priorities.
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