Strategic Operations Transformation Expert

1 month ago


Singapore HSBC Full time

Transform Business Operations for Global Success

HSBC Digital Business Services is a key part of the Group, providing essential operational and technical support to our global businesses and improving customer service and efficiency. We are seeking a high-calibre professional to join our team as a Business Management and Operations Transformation Lead.

Key Responsibilities

  1. Support the Country Head of Operations and Regional Head of Business Management/Transformation Office with the business management of the Operations Transformation function.
  2. Manage a direct cost base of $13m and headcount of +850 offshore staff for the Singapore Operations entity, associated tooling, reporting, and recharging.
  3. Drive strategic work such as organisational design, target operating model, process re-engineering, and location strategy including change management and commercialization.
  4. Report to the Head of Operations and work with Regional Operations transformation/Business management office (including Technology and Transformation Services) to ensure E2E operational service delivery.

Key Deliverables

  1. Cost and Performance – Manage the cost, budget, financial plans, forecasts, and actuals (working with Finance) including billing and recharging of Operations Transformation direct and indirect costs to the Global Businesses and regions.
  2. Lead the process for capitalisation of non-Technology transformation costs.
  3. Project Management – Project work and process re-engineering for Transformation Office processes to enhance the support provided to the transformation delivery teams including working with multiple Business in WPB, WB, GPS, etc. for BWOT program delivery.
  4. Business Reporting – Oversee the Anaplan tooling team who manage the system that enables detailed transformation costs and benefits reporting. Deliver processes to manage the demand and approvals for consultancy expenditure.
  5. Operational Management – Help manage Operational Transformation objectives and develop and action changes required to achieve targets including risk and controls.

Requirements

  1. Prior Business Management/COO, accountancy/Finance or management consulting experience is highly desirable.
  2. Demonstrable results in delivering success in terms of budget management, resource management, financial management, and executive reporting is essential.
  3. Proven ability to analyse complex issues and identify/assess the long-term, strategic implications for Operations Transformation, the Bank, and its customers.
  4. Project management experience to be able to deal with changing tasks, responsibilities, and priorities.


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