Senior Manager, Strategic Customer Development, APAC
1 month ago
This role will lead a team of four Strategic Customer Development (SCD) Managers in the APAC region. The ideal candidate will have a proven track record in consultative selling and experience in leading a regional sales team. The role will work closely with the General Manager, Market Development Manager, and collaborate with Scientific Affairs, External Affairs, and other relevant functions to convert new leads to customers, expand the target customer base, develop and implement account plans, and set performance goals with the objective of market growth and increase utilization of USP's standards in the region.
Key Responsibilities
- Mentor and coach Strategic Customer Development staff in the region on operationalization of USP sales approach and requirements to drive attainment of revenue goals.
- Track and manage Salesforce utilization and adherence, monitoring progress on territory opportunities and assigned tasks.
- Work with General Manager and Market Development Manager in analyzing data, preparing reports on sales trends for USP and competitor products, and make recommendations on business impact and direction.
- Ensure that Account plans, including for Key Accounts, are built with appropriate goals, actions, and next steps and are progressing toward success. Provide course correction as needed and report quarterly on progress.
- Maintain and strengthen existing customer relationships and develop new potential customer relationships. Ensure a consistent, strong sales pipeline and maintain a healthy prospect list.
- In collaboration with Scientific Affairs and other relevant functions, develop and implement engagement strategies to increase USP's account penetration and enhance customer experience with USP.
- Actively manage distributors and develop account-specific plans and performance targets. Perform monthly financial reviews of overall performance and performance against targets.
- Perform other related duties as assigned.
- Travel can be up to 50-60% within the region.
Requirements
- At least 5 years of experience in leading a regional sales team.
- Proven track record in consultative selling.
- Bachelor's degree in Business or a related Science degree with business experience. MBA is preferred.
- A minimum of 8 years of successful sales and account management experience in the Biotechnology, Pharmaceutical, and/or Biopharma Lab Services industries.
Preferred Qualifications
- Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management, product development departments, manufacturing, and purchasing.
- Scientific background including a working understanding of Biologics.
- A successful sales track record in supplying the pharmaceutical/biotech industry, strongly preferred.
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