IT Expert

7 days ago

Singapore beBeeEndUserComputing Full time $8,800
Job Summary

We are seeking an experienced End User Computing (EUC) expert to lead the planning, execution, and delivery of EUC-related initiatives within public agencies. In this role, you will be responsible for managing both projects and day-to-day operations to ensure that workplace technology—covering desktops, laptops, mobile devices, and collaboration tools—runs efficiently, securely, and in alignment with organisational goals.

Main Responsibilities:
  • Lead EUC projects from initiation to closure, including requirement gathering, budgeting, scheduling, vendor management, and stakeholder engagement.
  • Oversee daily EUC operations, ensuring high service availability, timely incident resolution, and compliance with security and operational standards.
  • Coordinate with cross-functional teams (Infrastructure, Network, Security, Applications) to implement upgrades, patches, and new workplace solutions.
  • Manage device lifecycle from procurement to decommissioning, including asset tracking and refresh planning.
  • Develop and monitor operational KPIs for service performance and user satisfaction.
  • Drive adoption of productivity and collaboration platforms (Microsoft 365, Teams, SharePoint, etc.).
  • Ensure compliance with ITIL processes for incident, problem, and change management.
  • Prepare and present regular reports on EUC service performance, risks, and improvement plans to management.
Required Skills and Qualifications

We require a highly skilled professional with experience in IT project management and/or EUC operations management. The ideal candidate will have a strong background in workplace technology (Windows/macOS, mobile devices, endpoint management platforms), as well as experience managing vendors and outsourced service providers. Familiarity with ITIL framework and service management best practices is also essential.

  • Degree/Diploma in Computer Science, IT, or related field.
  • At least 5 years of experience in IT project management and/or EUC operations management.
  • Strong leadership, communication, and stakeholder management abilities.
  • Relevant certifications (e.g., PMP, ITIL, Microsoft 365, Intune/JAMF) will be an advantage.
Benefits

As a member of our team, you will enjoy a dynamic and collaborative work environment, with opportunities for career growth and development. We value professionals who are Agile, Bold, and Collaborative, and who can balance operational excellence with strategic project delivery to empower the modern workplace.

How to Apply

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