
Restaurant Staff Development Coach
2 weeks ago
We are seeking an experienced and dynamic Training Leader to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.
The ideal candidate will have a strong background in hospitality/service and be able to design and implement effective training modules for servers, hosts, bartenders, and other FOH staff.
Key Responsibilities:- Develop, design, and implement onboarding and continuous training modules for front-of-house staff.
- Create and maintain service standards, SOPs, and guest experience protocols.
- Observe service, provide real-time feedback, and coach team members to improve performance.
- Oversee the training of all new hires, ensuring they meet service expectations.
- Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
- Strong hospitality background (restaurant or hotel experience)
- Excellent communication and presentation skills
- Experience in training and staff development
- Knowledge of POS systems and reservation tools (e.g., Toast, OpenTable)
- Attention to detail and service-oriented mindset
- Leadership and team-building capabilities
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