Senior Centre Operations Manager
1 day ago
We are seeking an experienced and results-driven Senior Centre Operations Manager to lead our customer experience team at NK EDU (FARRER PARK) PTE. LTD.
About the Role- To monitor centre services by external operators and develop strategies to improve performance.
- To create, plan, and organize curriculum and programs for the centre, ensuring alignment with business objectives.
- To manage the deployment, professional development, and well-being of staff, fostering a motivated and engaged team.
- To lead the contact centre management team, driving best-in-class service delivery and exceeding key performance indicators (KPIs).
- To be responsible for end-to-end customer contact processes, improving efficiency, reducing complaints, and enhancing customer satisfaction scores.
- To develop and implement continuous improvement plans, applying best practices and employee/customer insights.
- Monitor centre services and develop strategies to improve performance.
- Create, plan, and organize curriculum and programs for the centre.
- Manage the deployment, professional development, and well-being of staff.
- Lead the contact centre management team to deliver best-in-class service.
- Be responsible for end-to-end customer contact processes.
- Develop and implement continuous improvement plans.
- Degree in relevant field or equivalent experience.
- Proven track record in centre operations management, customer experience, and people leadership.
- Strong analytical and problem-solving skills, with ability to drive change and improvements.
- Excellent communication and interpersonal skills, with ability to work collaboratively with stakeholders.
- Familiarity with CRM, telephony, and WFM systems, with ability to leverage technology to drive operational excellence.
Salary: SGD $120,000 - $180,000 per annum, depending on experience.
Benefits: Comprehensive health insurance, retirement plan, and opportunities for professional growth and development.
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Centre Operations Coordinator
17 hours ago
Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full timeOverviewSingapore Brain Development Centre Pte. Ltd. is a pioneering centre for cognitive-developmental training, established in 2005. The Associate Centre Manager plays a vital role in overseeing the day-to-day operations of the centre, ensuring smooth and efficient service delivery.Estimated Salary: SGD 48,000 - SGD 60,000 per annumJob Description:The...
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Senior Centre Operations Manager
4 days ago
Singapore NK EDU (FARRER PARK) PTE. LTD. Full timeAre you an exceptional leader with a passion for delivering outstanding customer experiences? We are seeking a Senior Centre Operations Manager to join our team at NK EDU (FARRER PARK) PTE. LTD.About the RoleWe are looking for a highly skilled and experienced individual who can lead our centre operations team in achieving exceptional results. As a Senior...
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Associate Centre Manager
3 days ago
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Senior Centre Operations Manager
4 days ago
Singapore ICR PTE. LTD. Full timeJob Description:We are seeking a highly skilled and experienced Senior Centre Operations Manager to join our team at ICR PTE. LTD.About the Role:This is a challenging and rewarding role that requires strong leadership, operational management, and customer service skills. As a Senior Centre Operations Manager, you will be responsible for overseeing the daily...
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Senior Education Centre Manager
1 week ago
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Senior Operations Manager
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Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full timeJob Description:The Senior Operations Manager will oversee the day-to-day operations of the Singapore Brain Development Centre, ensuring smooth and efficient service delivery. This role involves supporting various administrative, operational, and client services functions to achieve centre goals.Operations Management:Develop operational processes, ensure...
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Learning Centre Operations Manager
1 week ago
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Centre Operations Manager
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Singapore NTUC HEALTH CO-OPERATIVE LTD Full timeAbout NTUC Health Co-operative LimitedNTUC Health Co-operative Limited is a trusted partner of seniors and their families in our community. Our purpose is to achieve 'health for life' by empowering individuals to stay physically strong and engaged, helping them live with passion and purpose.We support both active seniors and those who are frail, offering...
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Senior Technical Operations Manager
3 weeks ago
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Associate Centre Manager
1 week ago
Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesSingapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role...
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Singapore St. Hilda's Community Services Centre Full timeJob Title: Senior Operations Coordinator Estimated Salary: $65,000 - $80,000 per annumAbout the RoleWe are seeking a highly skilled and experienced Senior Operations Coordinator to join our team at St. Hilda's Community Services Centre. As a key member of our leadership team, you will be responsible for assisting in the provision of overall leadership within...
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Singapore Loving Heart Multi-Service Centre Full timeWe are seeking a highly skilled and experienced professional to fill the role of Director of Community Outreach and Centre Operations at Loving Heart Multi-Service Centre.This is an excellent opportunity for a dynamic individual who can lead in strategic directions, manage manpower, and oversee daily operations of our assigned Active Ageing Centre (AAC) to...
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Associate Centre Manager
12 hours ago
Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesSingapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role...
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Day Care Centre Operations Manager
4 days ago
Singapore St. Hilda's Community Services Centre Full timeJob TitleDay Care Centre Operations ManagerAbout the RoleWe are seeking a highly skilled and experienced Day Care Centre Operations Manager to join our team at St. Hilda's Community Services Centre. The successful candidate will be responsible for overseeing the day-to-day operations of our centre, ensuring the delivery of high-quality patient care and...
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Senior Care Centre Operations Manager
4 days ago
Singapore PRECIOUS ACTIVE AGEING PTE. LTD. Full timeJob Overview">Precious Active Ageing Pte. Ltd. is seeking a highly skilled and experienced Senior Care Centre Operations Manager to lead our team in providing exceptional care services to seniors.">About the Role">This is a full-time position responsible for overseeing the daily operations of our Active Ageing Centre, ensuring that all programs and...
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Centre Operations Specialist
5 days ago
Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full timeThe Singapore Brain Development Centre PTE. LTD. is seeking an experienced Centre Operations Specialist to oversee the day-to-day operations of our centre. The ideal candidate will possess excellent communication skills, strong attention to detail and work ethics, as well as proven experience in operations or administrative roles.Job DescriptionWe are...
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Senior Care Centre Operations Manager
1 week ago
Singapore PAP COMMUNITY FOUNDATION Full timeCompany OverviewPAP Community Foundation is an integrated eldercare facility providing centre-based community care services for seniors who are physically frail and in need of supervision during the day while their loved ones are at work. Our Senior Care Centre offers a supportive environment where seniors can receive quality care and companionship.SalaryThe...
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Senior Data Centre Operations Manager
3 days ago
Singapore TALENT SEARCH PTE. LTD. Full timeAbout UsTalent Search Pte. Ltd. is a leading recruitment agency that specializes in finding top talent for various industries.Job SummaryWe are seeking an experienced Senior Data Centre Operations Manager to join our team. This role will be responsible for overseeing the day-to-day operations of our data centre, ensuring that all systems and equipment are...
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Singapore Loving Heart Multi-Service Centre Full timeRoles & ResponsibilitiesReporting to the Centre Supervisor, you will work collaboratively to support the daily operations of the assigned Active Ageing Centre (AAC), ensuring its activities and services align with the objectives set by funders and Loving Heart (LH).Key Responsibilities1. Programme Facilitation Conduct active ageing programmes within and...