Cloud Technical Solutions Expert

3 weeks ago


Singapore Tencent Full time
Tencent Cloud Technical Account Manager

About the Company


Tencent is a global technology leader focused on connecting people and developing innovative products and services that improve lives. Founded in 1998, Tencent offers a variety of products and services, including communication and social platforms, high-quality entertainment, FinTech, and industry-leading cloud products and services.

Position Overview

As a Technical Account Manager at Tencent Cloud, you will serve as a trusted advisor to key accounts, leveraging your deep understanding of their business scenarios to provide tailored solutions using Tencent Cloud products. You will address technical issues, optimize business structures, and assist in expanding operations, maintaining close communication with clients to gain insights and suggest improvements.

Key Responsibilities



  • Align Tencent Cloud products and solutions with key accounts' business scenarios.
  • Assist customers in resolving technical issues, optimizing business structures, and expanding operations.
  • Maintain close communication with key accounts to identify pain points and suggest product improvements.
  • Provide proactive services to foresee and prevent technical problems.

Requirements



  • Bachelor's degree or above in Computer Science or a related field.
  • Minimum of 5 years in public cloud technical roles with direct client-facing experience.
  • In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols.
  • Proficiency in using troubleshooting tools for analysis and performance tuning.
  • Expertise in DNS, Load Balancing, CDN, databases, security attack and defense, disaster recovery architectures, and high concurrency optimization.
  • Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is advantageous.
  • Excellent communication skills in English and local language. Proficiency in Chinese Mandarin at a business level is highly preferred.

Tencent values diversity, equity, and inclusion and strives to foster an environment where every employee feels supported and inspired to achieve individual and common goals.




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