Operations Manager
3 weeks ago
We are seeking an experienced Operations Manager to lead our Continental Bikes Service Centre team. As a key member of our team, you will be responsible for ensuring the smooth functioning of the service centre and its activities.
Key Responsibilities:
- Lead, motivate, and guide the aftersales service team to achieve business goals and KPIs in accordance with corporate policies and principal guidelines.
- Define and ensure achievement of throughput, service turnover, profitability, retention, and customer satisfaction targets through proposing suitable measures, close monitoring, and driving of service centre performance.
- Plan, organise, and optimise workshop efficiency, productivity, and utilisation for workshop staff while maintaining quality levels of service and repair work in line with brand principal requirements.
- Ensure adherence to 5S housekeeping practices and maintain a safe working environment that meets Ministry of Manpower's workplace safety and health requirements.
- Provide proactive support for escalated customer enquiries, feedback, or complaints by interacting with customers directly and coordinating with customer relations and other departments for service recovery.
- Be accountable for all purchases related to service centre requirements in accordance with corporate policy and brand principal guidelines, with consistent monitoring and analysis of costs.
- Responsible for planning, coaching, and implementing personnel requirements in aftersales and developing staff development plans through periodic reviews to ensure consistency and improvement in work attitude and performance.
- Work closely with bike sales admin and sales department for smooth PDI and delivery of new bikes.
- Stay up-to-date with relevant authorities and regulations within the automotive industry.
About Us:
People Profilers is a leading recruitment agency dedicated to finding the best talent for our clients. We pride ourselves on providing excellent service and delivering results-driven solutions.
Requirements:
- Diploma or degree holder in engineering with 5 years of experience in a relevant industry field.
- Professional experience in the service section of an automotive dealership.
- Leadership experience with analytical skills.
- Ability to manage service operations and provide technical analysis for continental bikes.
- Ability to handle customer complaints well and provide quality service recovery.
- A competitive salary package ranging from SGD $6,500 to $9,000 per month, depending on experience, plus benefits.
- A comprehensive range of benefits, including medical insurance, paid annual leave, and opportunities for career growth and development.
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