IT Infrastructure Monitoring and Maintenance Specialist
2 days ago
About the Job
We are seeking a skilled NOC Engineer to join our team at THATZ INTERNATIONAL PTE LTD. As an IT Infrastructure Monitoring and Maintenance Specialist, you will be responsible for ensuring the health and stability of our network infrastructure.
Key Responsibilities:
- Monitor systems performance and capacity to ensure stable operations
- Gather data for network health check reports for software and hardware teams
- Identify issues, alerts, or malfunctions in software and/or hardware components
- Prepare and document system health check documents for software and hardware teams
- Resolve network-related incidents by identifying and responding to them, adhering to organizational policies and procedures, administering service requests, and escalating unresolved incidents
- Oversee service level agreements and service improvements by assisting in developing service-level objectives and targets, maintaining log of service level performance metrics, suggesting improvements for procedures and controls, and identifying recurring incidents and potential issues
Requirements:
- Nitec or Diploma in Computer Science, Information Technology, or related field
- Preferably with 1 year of relevant working experience in at least one of the following: Network Infrastructure, MS Windows Server, UNIX or Linux
- Working knowledge on three or more of the following technologies: VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow
- A self-initiated, highly flexible and proactive team player who can work with minimal supervision
- Strong sense of responsibility to customers
- Good customer service and communication skills
- Able to perform shift duties (12 hours rotating shifts)
About Us
Thatz International Pte Ltd is committed to fair employment practices and considers all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
Estimated Salary: SGD $45,000 - $60,000 per annum
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