Imaging Operations Specialist II
2 weeks ago
We are committed to preserving valuable artifacts and extracting more from our inventory in innovative and socially responsible ways. To achieve this, we need dedicated professionals to join our team.
Key Responsibilities
The Document Imaging Specialist is a member of a team responsible for delivering exceptional service through efficient document scanning operations at an Iron Mountain customer site. This role requires a balance between efficiency and cost consciousness while delighting customers by exceeding expectations.
- Deliver a great service and build strong, trusted relationships with clients.
- Provide a range of Document Imaging services and support to clients with minimal or no supervision.
- Receive, sort, batch, and prepare hard copy documents for scanning.
- Remove all bindings correctly, without degrading the hard copy document.
- Repair and prepare hard copy documents for auto-feed scanning as required.
- Operate and maintain high-speed production scanners to scan hard copy documents to digital form.
- Ensure all required physical pages are scanned, and all scanned images are clear, complete, and oriented correctly.
- Capture data from scanned images accurately and completely within keystroke performance measurements.
- Perform quality checks on scanning, data entry, and final digital output; rework as required.
- Restore hard copy documents to their original form as required for packing into archive boxes.
- Ensure daily record-keeping functions are completed and reporting information is maintained.
- Collaborate with the team to solve problems and ensure efficient service delivery that meets SLA.
- Identify and implement opportunities for process improvement.
- Perform all other duties assigned by management.
Job Requirements
- Minimum of 2 years' experience in document processing in a regulated industry (applicants without experience will be considered for an entry-level position).
- Excellent customer service mindset and good communication skills.
- Proven record of working in a fast-paced and time-sensitive environment with little to no errors.
- Absolute team player, looking to enjoy working with a close-knit team.
- Attention to detail, responsible, and organized.
- Basic computer literacy skills in MS Excel and Word.
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