Customer Relations Leadership Expert

2 days ago


Singapore DBS Bank Limited Full time

DBS Bank Limited is seeking a seasoned leader to fill the role of Customer Relations Leadership Expert. This position will oversee the daily operations of the Customer Relations Team, ensuring that all customer interactions adhere to the bank's RED service standards.

This is a fantastic opportunity for an experienced professional with a strong background in managing customer relations and teams. The ideal candidate will have 5-8 years of experience in managing telephony operations or online services, as well as experience in managing complaints across a large customer base.

The successful candidate will be responsible for leading a team of managers, developing and implementing process improvements, and ensuring that regulatory reporting is completed on time. They will also be expected to collaborate with various stakeholders within the bank, including the Head of Customer Relations, Business Units, Support Units, and Technology Team.

To succeed in this role, you will need to possess strong leadership skills, a positive attitude, and excellent communication skills. You will also need to be able to identify and address unstated customer needs and think creatively to find solutions.

We estimate the salary for this role to be around SGD $150,000 - $200,000 per annum, depending on experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Oversee the day-to-day operation of the Customer Relations Team
  • Ensure that all customer interactions meet the bank's RED service standards
  • Develop and implement process improvements to enhance customer satisfaction
  • Lead a team of managers to achieve business objectives
  • Collaborate with stakeholders to ensure effective communication and collaboration
Requirements:
  • 5-8 years of experience in managing customer relations and teams
  • Experience in managing complaints across a large customer base
  • Strong leadership skills and ability to motivate teams
  • Excellent communication and interpersonal skills
  • Ability to think creatively and develop innovative solutions

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