Customer Relations Leadership Expert
2 days ago
DBS Bank Limited is seeking a seasoned leader to fill the role of Customer Relations Leadership Expert. This position will oversee the daily operations of the Customer Relations Team, ensuring that all customer interactions adhere to the bank's RED service standards.
This is a fantastic opportunity for an experienced professional with a strong background in managing customer relations and teams. The ideal candidate will have 5-8 years of experience in managing telephony operations or online services, as well as experience in managing complaints across a large customer base.
The successful candidate will be responsible for leading a team of managers, developing and implementing process improvements, and ensuring that regulatory reporting is completed on time. They will also be expected to collaborate with various stakeholders within the bank, including the Head of Customer Relations, Business Units, Support Units, and Technology Team.
To succeed in this role, you will need to possess strong leadership skills, a positive attitude, and excellent communication skills. You will also need to be able to identify and address unstated customer needs and think creatively to find solutions.
We estimate the salary for this role to be around SGD $150,000 - $200,000 per annum, depending on experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Responsibilities:- Oversee the day-to-day operation of the Customer Relations Team
- Ensure that all customer interactions meet the bank's RED service standards
- Develop and implement process improvements to enhance customer satisfaction
- Lead a team of managers to achieve business objectives
- Collaborate with stakeholders to ensure effective communication and collaboration
- 5-8 years of experience in managing customer relations and teams
- Experience in managing complaints across a large customer base
- Strong leadership skills and ability to motivate teams
- Excellent communication and interpersonal skills
- Ability to think creatively and develop innovative solutions
-
Tax Leadership Expert
3 weeks ago
Singapore FSK ADVISORY PTE. LTD. Full timeAt FSK Advisory Pte. Ltd., we are seeking an exceptional Tax Leadership Expert to join our team and play a pivotal role in the growth of our Tax business unit. This exciting opportunity presents a chance for an experienced Transfer Pricing professional to lead our financial services clients in the Asia-Pacific region.Key Responsibilities:Develop and...
-
Financial Leadership Expert
2 days ago
Singapore The Edge Partnership Full timeJob DescriptionAt The Edge Partnership, we are seeking a seasoned Financial Leadership Expert to join our team.About the RoleThis is a unique opportunity for a highly skilled Tax Manager to take on a leadership role in our organization, driving financial strategy and excellence.ResponsibilitiesWe require a strong leader with expertise in GST compliance...
-
Cloud Leadership Expert
2 weeks ago
Singapore Charterhouse Partnership Singapore Full timeAbout the Role:As a Cloud Leadership Expert, you will spearhead cloud adoption and innovation across Charterhouse Partnership Singapore, driving strategy and governance excellence. You will lead the cloud COE team to provide guidance, coaching, and mentorship.Responsibilities:Develop and execute cloud strategy and governanceFoster collaboration and ensure...
-
Senior Consultant, Leadership Expert
3 weeks ago
Singapore BTS Full timeAbout BTSWe're a global consulting firm that helps businesses turn their strategies into results. Our team of experts equips leaders with the right mindsets and capabilities to drive alignment, innovation, and performance.As a Senior Consultant at BTS, you'll work directly with C-Suite executives from leading corporations. You'll learn about their business...
-
AP Supervisor
4 weeks ago
Singapore RECRUIT EXPERT PTE. LTD. Full timeJob SummaryAs an AP Supervisor at RECRUIT EXPERT PTE. LTD., you will oversee the daily operations of the Accounts Payable function. This role requires strong leadership skills and a deep understanding of AP processes and related accounting principles. Key ResponsibilitiesGuide the AP team to ensure accurate, efficient, and timely processing of invoices and...
-
Analytical expert
8 hours ago
Singapore Expert Thaller Full timeAnalytical Expert - ICP, XRFLeadership role Exciting scope and challenges Dynamic and collaborative work environment. Job DetailsWe have partnered with a leading Industrial Service provider to help identify an Analytical Expert specializing in Inductively Coupled Plasma (ICP) and X-ray Fluorescence (XRF) techniques. The successful candidate will play a key...
-
Customer Service Representative
3 weeks ago
Singapore JOB EXPERT PTE. LTD. Full timeJob Title: Customer Service ExecutiveJob Description:We are seeking a highly skilled Customer Service Executive to join our team at JOB EXPERT PTE. LTD. The successful candidate will be responsible for key invoice/DO management to the customer, liaising with customers on the order/forecast of product/quality issue, and cooperating with drivers and warehouse...
-
Medical Expert in Clinical Leadership
1 day ago
Singapore Khoo Teck Puat Hospital (KTPH) Full timeCompany Overview:Khoo Teck Puat Hospital (KTPH) is a leading healthcare institution in Singapore, serving the northern sector of the island nation. With a strong commitment to medical excellence and personalized care, KTPH has established itself as a trusted provider of high-quality healthcare services.About the Role:We invite applications from highly...
-
Service Engineer
3 weeks ago
Singapore RECRUIT EXPERT PTE. LTD. Full timeJob SummaryAt RECRUIT EXPERT PTE. LTD., we are seeking a highly skilled Service Engineer - Asset Maintenance Expert to join our team. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance of our customers' surveillance systems.Key Responsibilities:Attend to service calls at customers' premises and respond to...
-
Leadership growth expert, business functions
5 days ago
Singapore This Is An IT Support Group Full timeWho We Are At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used...
-
APAC Administrative Leadership Expert
1 day ago
Singapore WELLS FARGO BANK Full timeAbout This RoleWe are seeking an experienced APAC Administrative Leader to join our team at Wells Fargo Bank. As a Business Associate Manager, you will be responsible for leading the CIB administrative team based in APAC.Job Description:Manage the CIB APAC administrative function, connecting the APAC team into International and Global admin...
-
Service Leadership Expert
7 days ago
Singapore JEOL ASIA PTE. LTD. Full timeJob OverviewWe are seeking a seasoned Service Director to lead our Service Department in achieving operational excellence and driving growth. Located in Singapore, this role is responsible for overseeing all service operations both locally and internationally.The ideal candidate will possess strong strategic and leadership skills to steer the Service...
-
Customer Relations Manager
2 weeks ago
Singapore DBS Bank Full timeJob SummaryDBS Bank is seeking a highly skilled Senior Operations Lead to manage and develop the Customer Relations team, ensuring a high standard of service is provided to both internal and external customers.Key ResponsibilitiesOversee the day-to-day operation of the Customer Relations TeamEmbed RED service standards in all customer interactionsEnsure...
-
Customer Relations officer
3 weeks ago
Singapore 9 LIVES PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Relations Officer Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that...
-
Medical Leadership Position
2 days ago
Singapore Roche Full timePosition OverviewThe Medical Manager role at Roche is a key leadership position requiring a deep understanding of therapeutic areas and business operations to drive medical strategies and data generation.Key Responsibilities:Develop and manage the local medical plan, identifying data gaps, designing studies, and disseminating data.Align the local medical...
-
Customer Service Expert
1 day ago
Singapore Neuron Mobility Full timeCompany OverviewAt Neuron Mobility, we are dedicated to delivering exceptional customer experiences. Our team of experts is passionate about providing top-notch support to our customers.About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our Customer Service team, you will be...
-
International PreSchool Principal
2 weeks ago
Singapore MindChamps Full timeJob Title: International PreSchool Principal - Leadership and Curriculum ExpertAbout the Role:As an experienced Education Director, you will be responsible for leading the team in the execution of professional duties and responsibilities of developing the curriculum of the pre-school, management of the school in terms of enrolment, operations, and...
-
Customer Experience Expert
1 month ago
Singapore Worldline Full timeT his is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world,...
-
Customer Engagement Expert
2 weeks ago
Singapore Amazon Web Services Singapore Private Limited - D55 Full timeAbout the JobWe're seeking a highly skilled Customer Optimization Specialist to join our team at Amazon Web Services Singapore Private Limited - D55. As a key member of our team, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and...
-
Project Leadership Expert
7 days ago
Singapore CUBI TECHNICAL PTE. LTD. Full timeCUBI TECHNICAL PTE. LTD.Job Description:A challenging role for a skilled Project Manager has become available at CUBI TECHNICAL PTE. LTD. The successful candidate will be responsible for planning, executing, and closing projects within the organization.Key Responsibilities:Develop and implement project plans that meet stakeholder expectations and...