Retail Operations and Performance Specialist

2 weeks ago

Singapore beBeeOperations Full time $28,000 - $45,000

Job Summary:

The Retail Operations and Performance Specialist plays a vital role in driving business growth by optimizing retail operations, improving performance, and enhancing the overall customer experience.

Retail Operations
  • Develop and implement effective retail procedures to ensure seamless operations across regions.
  • Foster a culture of collaboration among retail teams to drive results, improve communication, and enhance client focus.
  • Maintain accurate information on network details, operational hours, and headcounts to inform strategic decisions.
  • Support new joiners with induction checklists and ensure smooth handovers for leavers.
  • Cultivate best practices across the region to boost boutique efficiency and communication.
  • Work closely with commercial and boutique teams to track store budgets and make data-driven decisions.
  • Implement and follow up on all retail operations projects and tools to drive continuous improvement.
Retail Performance
  • Analyze key performance indicators to identify areas for improvement and develop targeted solutions.
  • Publish regular reports on KPIs and provide actionable insights for strategic decision-making.
  • Share best practices with regular communication to all retail stores and partners.
  • Assist managers in developing access to KPIs and reporting across teams.
  • Share existing performance tracking data and tools and improve/develop new ones where needed.
  • Coordinate with business managers on action plans and track progress.
  • Build ad hoc strategic reports for management.
Commercial Support and Logistics
  • Collaborate with commercial teams to meet objectives and ensure follow-up with local teams.
  • Process stock requests and replenishment to ensure efficient inventory management.
  • Generate monthly reports on regional performance to inform business decisions.
  • Support preparation for business reviews, market visits, and events.
  • Prepare price lists and develop communication tools for commercial teams.
  • Coordinate shipment, deliveries, and requests with logistics and warehouse teams.
  • Support logistics processes for key events.
Inventory Management
  • Process stock requests and replenishment to maintain optimal inventory levels.
  • Ensure ODNs are created, processed, and meet cut-off/ETA requirements.
  • Assist in stock rebalancing movements within the region.
  • Manage and maintain accessories stock inventory on a local level.
  • Follow up on retailer/sub-platform enquiries and orders on accessories.
  • Coordinate with HQ and suppliers on replenishment and deliveries.

Requirements:

  • Minimum 3 years of experience in a similar role.
  • Bachelor's degree in business, retail management, or equivalent.
  • Excellent organizational skills and structured work approach.
  • Ability to evaluate sales trends and clients' behavior to optimize store layouts and displays.
  • A team player with self-motivation, agility, and ability to work autonomously.
  • Strong interpersonal skills.
  • Mature, self-motivated, outgoing, and able to work independently under pressure.
  • Demonstrates agility, maintaining an energetic and positive attitude.
  • Highly proficient in computer skills, including Word and Excel.
  • SAP experience a plus.

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