Customer Service Quality Assurance Specialist

5 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

PERSOLKELLY SINGAPORE PTE. LTD.

We are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team in Central area - Clarke Quay.

Job Description:

  • Estimated Salary: SGD 40,000 - SGD 60,000 per annum

The successful candidate will be responsible for handling mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time. This includes ensuring consistent and detailed case notes are updated in the system after each liaison with respondents.

Key Responsibilities:

  1. Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
  2. Ensure consistent and detail case notes are updated in the system after each liaison with respondents.
  3. Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
  4. Ensure prompt follow-up for survey cases under pending status.
  5. Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
  6. Ensuring all potential/actual complains are acted upon within stipulated timeline.

Required Skills and Qualifications:

  • Upselling
  • Customer Service Oriented
  • Quality Management
  • Customer Relationships
  • Transparency
  • Good Communication Skills
  • Pressure
  • Customer Satisfaction
  • Human Resources
  • Microsoft Word
  • Customer Service
  • Job Search
  • Customer Orientation
  • Able To Work Independently


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