Patient Experience Coordinator
7 days ago
About Us
Oriental Remedies East Coast Private Limited is a healthcare company dedicated to providing top-notch services and exceptional patient experiences.
Job Summary
We are seeking a highly skilled Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients receive the highest level of care and satisfaction.
Responsibilities
- Serve as the primary point of contact for patients, external partners, and internal operations, effectively managing their inquiries and concerns.
- Develop and implement strategic plans to optimize clinic revenue and improve processes, working closely with our team to achieve our goals.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports, to track our progress and identify areas for improvement.
- Actively promote our clinic services through effective communication and cross-selling techniques, ensuring that our patients are aware of our latest offerings.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue, working collaboratively with our team to drive business growth.
Requirements
- Minimum 2 years of experience in customer service or telemarketing, preferably in the retail or healthcare industry.
- Prior experience in a healthcare, clinic, massage, or spa setting is highly advantageous.
- Immediate availability or short notice start dates are highly beneficial.
- Passion for Traditional Chinese Medicine (TCM) or the healthcare industry, with a strong desire to make a positive impact on people's lives.
- Ability to adapt quickly to changing situations and thrive in a fast-paced environment, prioritizing multiple tasks and responsibilities with ease.
- Strong customer focus, self-motivation, and sales-oriented mindset, with excellent interpersonal and communication skills.
- Proactive, enthusiastic, independent, compassionate, and a positive learner, with a strong work ethic and commitment to excellence.
- Excellent multitasking, prioritization, and independent work abilities, with proficiency in Microsoft Office and Google Suite applications.
Benefits
- Competitive salary: SGD $45,000 - SGD $60,000 per annum, depending on experience.
- Annual Leave: 14 days onwards, plus additional leave for public holidays and special occasions.
- Birthday Leave: Take a day off to celebrate your birthday with loved ones.
- FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for family members.
- Great working culture: Fun and enjoyable workplace that embraces diversity and work-life balance.
Why Join Us?
At Oriental Remedies East Coast Private Limited, we believe in creating a positive and supportive work environment that fosters growth, development, and well-being. We offer a competitive salary package, comprehensive benefits, and opportunities for career advancement. Our team is passionate about delivering exceptional patient experiences, and we're looking for like-minded individuals to join us on this journey.
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