Patient Experience Coordinator

7 days ago


Singapore ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED Full time

About Us

Oriental Remedies East Coast Private Limited is a healthcare company dedicated to providing top-notch services and exceptional patient experiences.

Job Summary

We are seeking a highly skilled Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients receive the highest level of care and satisfaction.

Responsibilities

  • Serve as the primary point of contact for patients, external partners, and internal operations, effectively managing their inquiries and concerns.
  • Develop and implement strategic plans to optimize clinic revenue and improve processes, working closely with our team to achieve our goals.
  • Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports, to track our progress and identify areas for improvement.
  • Actively promote our clinic services through effective communication and cross-selling techniques, ensuring that our patients are aware of our latest offerings.
  • Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue, working collaboratively with our team to drive business growth.

Requirements

  • Minimum 2 years of experience in customer service or telemarketing, preferably in the retail or healthcare industry.
  • Prior experience in a healthcare, clinic, massage, or spa setting is highly advantageous.
  • Immediate availability or short notice start dates are highly beneficial.
  • Passion for Traditional Chinese Medicine (TCM) or the healthcare industry, with a strong desire to make a positive impact on people's lives.
  • Ability to adapt quickly to changing situations and thrive in a fast-paced environment, prioritizing multiple tasks and responsibilities with ease.
  • Strong customer focus, self-motivation, and sales-oriented mindset, with excellent interpersonal and communication skills.
  • Proactive, enthusiastic, independent, compassionate, and a positive learner, with a strong work ethic and commitment to excellence.
  • Excellent multitasking, prioritization, and independent work abilities, with proficiency in Microsoft Office and Google Suite applications.

Benefits

  • Competitive salary: SGD $45,000 - SGD $60,000 per annum, depending on experience.
  • Annual Leave: 14 days onwards, plus additional leave for public holidays and special occasions.
  • Birthday Leave: Take a day off to celebrate your birthday with loved ones.
  • FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for family members.
  • Great working culture: Fun and enjoyable workplace that embraces diversity and work-life balance.

Why Join Us?

At Oriental Remedies East Coast Private Limited, we believe in creating a positive and supportive work environment that fosters growth, development, and well-being. We offer a competitive salary package, comprehensive benefits, and opportunities for career advancement. Our team is passionate about delivering exceptional patient experiences, and we're looking for like-minded individuals to join us on this journey.



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