Strategic Operations Manager for Retail Excellence

5 days ago

Singapore SUNNYSTEP PTE. LTD. Full time
About Us

SUNNYSTEP PTE. LTD., a dynamic and innovative force in consumer retail, is redefining comfort in every step to an unparalleled experience without compromising on style.

Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility, ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

Job Description

We are seeking an experienced Strategic Operations Manager to join our fast-growing team. This role involves coordinating with internal teams and external partners to optimize processes, enhance the customer experience, and achieve organizational goals.

Key Responsibilities:
  • Operational Support:
    Assist in managing daily operations across retail stores and online channels to ensure consistent and efficient execution.
    Coordinate with store teams to address operational issues, including staffing, inventory, and customer service challenges.
    Monitor and support adherence to company policies and procedures to maintain high operational standards.
  • Inventory Management:
    Support inventory control processes, including stock replenishment, transfers, and adjustments.
    Conduct regular inventory audits and reconcile discrepancies to ensure accuracy and availability.
    Collaborate with the supply chain team to forecast inventory needs and manage stock levels effectively.
  • Logistics and Distribution:
    Coordinate logistics and transportation activities to ensure timely and accurate delivery of products to stores and customers.
    Manage relationships with logistics providers and monitor their performance to ensure high service quality.
    Assist in optimizing distribution processes and identifying opportunities for cost reduction and efficiency improvements.
  • Store Operations:
    Support store operations by assisting with visual merchandising, store layout, and in-store promotions.
    Monitor store performance metrics, including sales, customer foot traffic, and operational efficiency.
    Assist in managing store-level issues and support the implementation of operational improvements.
  • Customer Service:
    Assist in addressing customer service issues related to orders, returns, and in-store experiences.
    Collaborate with the customer service team to resolve complaints and enhance customer satisfaction.
    Implement initiatives to improve customer service and operational support.
  • Process Improvement:
    Identify and implement process improvements to enhance operational efficiency and effectiveness.
    Support the development and maintenance of standard operating procedures (SOPs) for various operational functions.
    Analyze operational data and metrics to identify trends and areas for improvement.
  • Vendor and Supplier Management:
    Support vendor and supplier management activities, including order placement, performance monitoring, and issue resolution.
    Maintain strong relationships with vendors and suppliers to ensure reliable service and product quality.
    Assist in evaluating and selecting suppliers to meet operational and quality standards.
  • Reporting and Documentation:
    Prepare and maintain reports on operational performance, including sales, inventory levels, and customer service metrics.
    Document operational processes and procedures to ensure consistency and compliance.
    Assist in preparing reports and presentations for management review.
  • Cross-Functional Collaboration:
    Work closely with other departments, including sales, marketing, and finance, to support overall business objectives.
    Participate in cross-functional meetings to provide operational insights and contribute to strategic planning.
    Support special projects and initiatives as required by the operations manager or director.

The ideal candidate will have 1-3 years of experience in operations, retail management, or a related role, preferably within the fashion or retail industry.

Requirements
  • Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
  • Strong understanding of retail operations, inventory management, and logistics.
  • Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems, ERP systems).
  • Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.

$80,000 - $100,000 per annum, depending on experience.

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