ICT Professional

1 week ago


Singapore beBeeTechnical Full time $40,000 - $60,000
Job Opportunity:

We are seeking a skilled ICT professional to provide technical support via phone and email to ensure efficient issue resolution.

The ideal candidate will have a minimum of 1 year of end-user support experience in Desktop or Technical Service Desk environments. You should possess knowledge in Windows OS, Active Directory Account Administration, MS Outlook, and mobile devices support.

  • Provide technical support via phone and email
  • Ensure First Call Resolution (FCR)
  • Work in a team environment

The successful candidate will be responsible for delivering excellent customer service, resolving technical issues promptly, and maintaining accurate records of all interactions.

  1. Resolve technical issues in a timely and effective manner
  2. Provide clear and concise explanations of technical information
  3. Maintain accurate records of all interactions

The role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

As an ICT Help Desk Agent, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional customer service.



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