Financial Services Specialist

4 weeks ago


Singapur, Singapore IQ-EQ Full time

Job Summary

IQ-EQ is seeking a highly skilled Financial Services Specialist to join our team. As a Fund Administration Expert, you will be responsible for providing high-quality service deliverables to Open End Fund clients.

Key Responsibilities

  • Manage financial servicing for a portfolio of clients, ensuring the smooth running of day-to-day relationships and consistent delivery of client reporting/information accurately and on time.
  • Be an expert on designated clients, including understanding technical details of their PPM, side letters, SLA, Fee Agreement, and any technical nuances.
  • Minimize risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members.
  • Liaise with auditors, banks, brokers, custodians, and regulatory authorities.

Client Delivery

  • Deliver timely, high-quality service to clients, ensuring all requests for designated clients are met, and any client/investor queries are responded to within 24 hours.
  • Complete a review of designated client work and assist with reviews for other teams as required.
  • Ensure KPIs are developed, implemented, and reported quarterly in accordance with agreed SLAs.
  • Prepare deliverables timetables for all client work and manage the reporting process to ensure all deliverables are adequately resourced and completed on time.
  • Maintain regular contact with clients through weekly phone calls and emails detailing upcoming deliverables and progress.
  • Assist with new business take-on where required.

Management of Workflow

  • Work with the Back Office on client deliverables to ensure adequate resources are allocated and fully utilized.
  • Ensure the Back Office prepares all work to a standard suitable for client review.
  • Provide constructive feedback to the Back Office on a timely basis and ensure they receive appropriate development support.
  • Plan workloads and utilize support teams/additional resources where necessary to ensure deadlines are achieved.
  • Ensure reconciled cash balances and positions are maintained for all clients at all times.

IQ-EQ Fee Management

  • Ensure electronic time sheets are completed daily, accurately for all hours worked, and recording ad-hoc work completed for billing purposes.

Systems

  • Understand and use best practice on PFS Paxus (accounting platform).
  • Understand and make best use of the functionality in our software when producing accounts.
  • Ensure the Client database is up to date and accurate in PFS Paxus (contact changes completed within 24 hours of receipt) and Outlook databases for client-related changes.

Risk

  • Ensure relevant procedures and checklists are adhered to by staff to minimize risk of errors.
  • Report any breaches, complaints, or errors to the Compliance Officer promptly.
  • Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified.

Other

  • Undertake any additional reasonable requests as deemed by the firm.


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