Senior Telecommunications Network Specialist

3 days ago


Singapore Ciena Communications Singapore Pte. Ltd. Full time
About the Role

We are seeking a highly skilled Senior Telecommunications Network Specialist to join our team at Ciena Communications Singapore Pte. Ltd. In this role, you will provide system-level pre and post-sales support for assigned customers.

As a Senior Telecommunications Network Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to fiber optic transport systems and associated technologies.

You will work closely with internal stakeholders to manage customer issues and interface between customers and other technical support teams.

Your primary goal will be to ensure seamless communication between customers and our technical teams, providing timely and effective solutions to resolve network-related issues.

Responsibilities:
  • Provide system-level pre and post-sales support for assigned customers.
  • Troubleshoot and resolve complex technical issues related to fiber optic transport systems and associated technologies.
  • Work closely with internal stakeholders to manage customer issues.
  • Interface between customers and other technical support teams.
  • Ensure seamless communication between customers and our technical teams.
Requirements

To be successful in this role, you will need to possess a bachelor's degree in a relevant technical field, such as electronics or communication engineering.

A minimum of 3 to 5 years of experience in telecommunications, preferably in a technical support role, is required.

You must have extensive knowledge of fiber optic transport systems and associated technologies, including DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies.

Packet and IP networking knowledge, including OSPF, MPLS, BGP, ASBR, etc., is also essential.

Excellent communication and problem-solving skills are necessary to succeed in this role.

Salary Estimate

The estimated salary for this position is SGD $80,000 - $120,000 per annum, depending on qualifications and experience.

Benefits

Ciena Communications Singapore Pte. Ltd. offers a comprehensive benefits package, including medical insurance, paid leave, and professional development opportunities.



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