Customer Relationship Management Strategist

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Description

We are seeking a highly skilled Customer Relationship Management (CRM) Strategist to join our team at RECRUIT EXPRESS PTE LTD.

About the Role

The CRM Strategist will be responsible for developing and executing CRM strategies to optimise customer retention and sales growth. This includes planning and executing CRM campaigns end-to-end, managing and planning CRM and marketing campaigns on all communication channels, identifying and implementing new cost-efficient communication channels, analysing existing customer data, adopting new trends and strategies, and coordinating with internal and external stakeholders.

Responsibilities
  • Develop CRM strategies to improve customer engagement and drive sales growth.
  • Plan and execute CRM campaigns across various communication channels.
  • Manage CRM and marketing campaigns to ensure effective customer outreach.
  • Analyse customer data to understand behaviour and preferences.
  • Adopt new trends and strategies to expand customer base.
  • Coordinate with IT, product, operations teams, graphic designer, and other stakeholders.
Requirements
  • Bachelor's Degree in Marketing, Information Technology, Public Relations, Business Administrations, or related field.
  • At least 3 years of experience in a similar role, preferably in the retail industry.
  • In-depth knowledge of CRM tools, CDP platforms, email, and WhatsApp marketing.

We offer a competitive salary package, including a salary range of $4,300 - $5,500 per month, depending on experience and qualifications. The ideal candidate will have excellent problem-solving skills, adaptability, and consulting skills.



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