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Quality Assurance Specialist

1 week ago

Singapore This Is An IT Support Group Full time
Job Description
  • Develop and implement service quality audits to evaluate the customer experience across various touchpoints in our integrated resort.
  • Collaborate with internal stakeholders to ensure timely maintenance of service standards checklists and align them with department processes.
  • Support the digital platform (QTX) by providing training, upgrades, and optimized usage to various stakeholders.
Key Responsibilities
  • Evaluate the customer experience and provide detailed reports based on service quality audits executed.
  • Plan distribution of audits based on operational requirements and onboard auditors to perform service quality audits.
  • Collaborate with external vendors for coordination of external audits and engage stakeholders for calibration of service standards.