Team Lead

7 days ago


Singapore DAI SAE HEI PTE. LTD. Full time
Service Operations Team Lead

We are seeking a highly skilled and experienced Team Lead to join our service operations team at DAI SAE HEI PTE. LTD.

About the Role

This is an exciting opportunity for a seasoned professional to take on a leadership role, overseeing the daily operations of our service floor.

  • Consistently delivering exceptional customer service and ensuring high standards are maintained at all times.
  • Maintaining knowledge of menu offerings and making recommendations to guests as required.
  • Effective communication with colleagues across various departments and with customers to deliver an excellent service experience.
  • Managing opening, operating, and closing of shifts, as well as performing daily operational tasks according to roster.
Key Responsibilities

The successful candidate will be responsible for:

  • Performing all floor opening and closing duties, and service duties in accordance with company SOPs.
  • Leading by example, setting high standards for themselves and their team members.
  • Identifying areas for improvement and implementing changes to enhance service delivery.
  • Coordinating with other departments to ensure seamless operation and effective communication.
Requirements

To succeed in this role, you will need:

  • A proven track record of providing excellent customer service in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Knowledge of hospitality industry standards and practices.
  • Able to maintain high levels of productivity and efficiency during peak periods.
What We Offer

We offer a competitive salary package, including:

$45,000 - $55,000 per annum, depending on experience.

A comprehensive benefits package, including medical insurance, paid annual leave, and opportunities for career growth and development.

A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

Ongoing training and support to help you achieve your career goals.



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