Database Expert Engineer
2 months ago
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. As a Technical Database Services Engineer, you will play a critical role in delivering exceptional support to our Financial Services Industry (FSI) customers. Your primary focus will be on addressing complex technical issues, conducting root cause analysis, and implementing solutions in support of and collaboration with FSI customers.
Key Responsibilities:
- Providing technical support and troubleshooting services to FSI customers
- Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with FSI customers
- Developing deep understanding of our FSI customer's specific technologies, regulations, and policies to effectively address customer needs
- Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for FSI customers
- Participating in on-call rotations and working outside standard hours as needed to support global 365/24/7 operations
- Contributing to knowledge sharing and documentation of best practices, specializing in FSI customers
Requirements:
- Strong background in database management, with experience deploying and managing production databases in the Financial Services Industry
- Exceptional communication skills and leadership presence, driving real-time solutions to problems where lost revenue, regulatory risks, and other concerns may be at play
- Ability to think on your feet, remain calm under pressure, and prioritize successful customer outcomes
- Passion for being in a customer-facing technical role, delivering timely communications, calibrating communication style based on the audience
- Stakeholder management skills to confidently interface with FSI customers and other collaborators solve issues that may pose significant business risks
- Experience with Monitoring and Alerting, Backup and Recovery, Security, Data modeling, and Performance tuning for mission-critical production databases
About MongoDB:
MongoDB is a global company with a mission to empower innovators to create, transform, and disrupt industries. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
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