Performance Optimization Specialist

2 weeks ago

Singapore KX Full time

About KX:

We're a leading provider of high-performance analytics solutions, empowering customers to transform their businesses through AI-driven innovation.

Our cutting-edge products are trusted by top investment banks & hedge funds, aerospace and defence companies, life and health sciences organisations, and more.

We deliver unparalleled data processing capabilities, enabling customers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge.

By harnessing the power of time series and vector data analytics, we help our customers uncover richer, actionable insights for faster, better-informed decision making.

KX operates across North America, Europe, and Asia Pacific.

Role Overview:

We're seeking talented professionals to join our support team as Application Support Analysts, collaborating with enterprise customers, internal engineering teams, and infrastructure specialists to resolve complex technical issues.

You'll play a key role in troubleshooting, maintaining, and optimizing our real-time data analytics applications, ensuring high availability and performance.

Key Responsibilities:

  • Provide technical support for KX applications
  • Diagnose and troubleshoot software, infrastructure, and database-related issues
  • Monitor system health, logs, and performance metrics to identify potential problems
  • Work with development teams to escalate and resolve critical software defects
  • Assist in application deployments, upgrades, and configuration changes
  • Document troubleshooting steps, solutions, and best practices
  • Mentor junior analysts and contribute to team knowledge-sharing initiatives (for senior-level candidates)

Required Skills & Experience:

We welcome applications from candidates with varying levels of experience. Depending on your background, your role will be scoped accordingly.


For Mid-Level Candidates:

2+ years of experience in application support, IT operations, or technical support

Good troubleshooting skills in Linux/Unix environments

Experience with databases (SQL, kdb+/q, or time-series databases)

Strong communication and problem-solving skills


For Senior Candidates:

5+ years of experience in a similar role, supporting high-performance applications

Expertise in Linux/Unix system administration, distributed systems, and networking

Strong experience in SQL, kdb+/q, or other time-series databases

Hands-on knowledge of performance tuning, automation (Python, Shell, etc.), and monitoring tools

Ability to lead incident resolution, perform root cause analysis, and mentor junior team members

Location & Workplace Type:

This position takes on a Hybrid working model based in Singapore.

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