Policy Administrator Specialist

3 weeks ago


Singapore Prudential plc Full time

Prudential plc is a leading insurance company that partners with individuals and businesses to protect their futures. Our mission encourages us to create a culture of diversity and inclusion, where our employees can thrive and make a meaningful impact.

We are seeking a highly skilled Policy Administrator to join our team in this exciting role.

Job Description:

In this role, you will be responsible for administering and maintaining a portfolio of complex policies, ensuring prompt issuance of policy contracts and bills within agreed turnaround times.

  • Manage assigned portfolios to ensure business-as-usual activities are carried out accurately, efficiently, and within agreed deadlines.
  • Handle phone and email enquiries from clients and stakeholders via various channels.
  • Collaborate with Third-Party Administrators (TPAs) to provide clients' requested services, resolve complaints and feedback, and meet service level agreements.
  • Participate in project launches and product development, adhering to tight timelines.
  • Perform UAT tasks as required.
  • C coach and mentor junior administrators.

This is an excellent opportunity for a detail-oriented individual with strong interpersonal skills to make a real impact in our organization.

Requirements:

To succeed in this role, you will need:

  • Strong communication and interpersonal skills.
  • Meticulous attention to detail.
  • Ability to multitask, meet deadlines, and work in a fast-paced environment.
  • Curiosity in exploring new tools and solutions to address operational needs.
Experience and Qualifications:

We are looking for candidates with:

  • 1-2 years of working experience in the insurance industry or related field.
  • Prior experience with employee benefits schemes is desirable.
  • Knowledge of term life or hospital and surgical plans is essential.

We offer a competitive salary of $60,000 per annum, plus benefits including health insurance and opportunities for professional growth and development.



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