Expert Technical Resolution Professional

1 week ago

Singapore beBeeSpecialist Full time $80,000 - $120,000
Customer Support Specialist

We are seeking a highly skilled and experienced professional to serve as the primary point of contact for all customer inquiries and technical support requests.

  • Establish trust with customers by ensuring them that issues can be resolved or a suitable work-around can be implemented.
  • Utilize incident management best practices to accurately diagnose, troubleshoot, fix problems where necessary, and escalate issues to relevant teams or vendors.

Proactively monitor service desk queues and ticket statuses to ensure timely response and resolution of customer issues within defined service level agreements (SLAs).

Collaborate with internal teams, regional teams, and external vendors to achieve timely resolution of incidents reported.

Document all customer interactions and resolutions in the ticketing system, maintaining detailed and accurate records to ensure transparency and accountability.

Key Requirements:

  • A minimum of 1-2 years' experience in developing web applications using Microsoft .NET Framework, ASP.NET Core, MVC, C#, and SQL databases.
  • A solid understanding of modern web technologies on Microsoft platforms, cloud computing, WCM, and ECM.
  • The ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail.
  • The capacity to quickly get up to speed on unfamiliar technologies.
  • Effective communication of technical concepts to non-technical users.

Required Skills and Qualifications:

  • MVC
  • ASP.NET
  • Ticketing
  • Cloud Computing
  • Critical Thinking
  • Transparency
  • Web Technologies
  • Service Level
  • Attention to Detail
  • Service Desk
  • Pressure
  • Accountability
  • C#
  • WCM
  • Incident Management
  • Technical Support

Benefits:

Our ideal candidate will have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

They will also possess a high degree of flexibility, adaptability, and resilience, with the ability to handle competing priorities and deadlines.

Additionally, our ideal candidate will have a strong passion for delivering exceptional customer experiences, with a focus on empathy, understanding, and resolving complex customer issues.

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