
Tour Operations Director
2 weeks ago
Tour Operations Director
About the Role:
We are seeking a highly skilled and experienced Tour Operations Director to lead our operations team. As a key member of our management team, you will be responsible for overseeing the daily operations of our tour programs, ensuring that they are executed to the highest standard.
Your Key Responsibilities:
* Develop and implement operational systems, processes, and best practices that drive efficiency and reduce cost.
* Monitor KPIs and operational metrics — identify weak spots, resolve issues, and capitalize on strengths.
* Work cross-functionally with finance, HR, sales, and other departments to align operations with business goals.
* Ensure compliance with regulatory standards and operational protocols.
* Lead generation – identifying opportunities within our chosen target markets.
* Provide professional advice to clients and candidates on the latest market and industry trends.
Requirements:
* Recognized University Degree/Diploma.
* Minimum 2 years of progressive experience in tourism and transportation.
* Excellent communication, negotiation, and presentation skills.
* Highly self-motivated and independent initiator with excellent interpersonal skills.
* Bilingual in English and Mandarin will be an advantage as you will deal with Chinese clients regularly.
* Able to adapt to flexible working hours and ad-hoc tasks.
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