Computer Systems Administrator
4 days ago
Nanyang Technological University (NTU) is a renowned research-intensive university in Singapore, committed to delivering high-quality education and innovative research initiatives. Our diverse community comprises over 33,000 students and 10,000 staff, creating a dynamic work environment that encourages collaboration and growth.
We are seeking a highly experienced IT Operations professional to join our Centre of IT Services (CITS) team. The successful candidate will be responsible for managing all IT needs for faculty, staff, and researchers in the School of Chemistry, Chemical Engineering and Biotechnology (CCEB), ensuring alignment with CITS' IT policies.
Key Responsibilities:
- Oversee IT infrastructure and system operations within CCEB.
- Develop and implement infrastructure change management plans.
- Participate in the design and implementation of infrastructure replacement strategies.
Maintaining Service Levels and Enhancing Performance
- Monitor and maintain service level agreements.
- Assess client satisfaction metrics and provide recommendations for improvement.
Essential Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of relevant experience in IT operations.
- Proven expertise in providing end-user support for Windows-based desktops.
- Experience in administering Windows-based servers.
- Strong problem-solving skills for PC hardware issues.
- Familiarity with network and cybersecurity concepts.
- Excellent teamwork and communication skills.
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