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Client Platform Support Engineer
2 months ago
Singtel is a prominent technology services provider dedicated to enhancing communities through innovative solutions. With a robust team of skilled professionals, Singtel delivers comprehensive technology services, including digital transformation, cloud solutions, and cybersecurity, ensuring clients receive exceptional support tailored to their needs.
We prioritize the health and safety of our employees and clients, and all prospective employees must be fully vaccinated.
As a Client Platform Support Engineer, your responsibilities will encompass:
- Delivering End User Support focused on Client Management.
- Troubleshooting issues related to client platforms effectively.
- Responding promptly to incidents, investigating issues, and providing both temporary and permanent resolutions while keeping relevant parties informed.
- Handling service requests associated with client platforms.
- Monitoring service levels, documenting system configurations, and providing regular reports to stakeholders.
- Participating in the implementation and upgrade projects for client platforms.
- Coordinating with vendors for hardware replacements.
- Managing asset records and performing asset management tasks.
- Overseeing user account management, including password creation, resets, and deletions.
- Administering local servers to support software distribution and patch management services.
- Ensuring project deliverables meet service level agreements and proposing action plans as necessary.
- Establishing best practices for facility management to ensure consistent operations across teams.
- Submitting progress reports to management.
The ideal candidate will possess:
- A minimum of Higher Nitec or Diploma Certification in Computer/Electronic Engineering or a related field.
- At least one year of relevant experience in Technology Administration, with some knowledge of networking being advantageous.
- Proficiency in MS Office applications.
- Additional expertise in technology will be considered a plus.
- A self-motivated, resourceful, and results-driven attitude.