Senior Automotive Claims Specialist
6 days ago
We are seeking a highly skilled and experienced Senior Automotive Claims Specialist to join our team at PEOPLE PROFILERS PTE. LTD.
About the RoleThis is a key position responsible for handling complex motor claims, ensuring efficient and effective resolution of customer complaints. As a Senior Automotive Claims Specialist, you will be expected to work closely with the Workshop Manager and Senior Motor Claim Advisor to resolve unusual claims and negotiate with insurance companies to secure the best possible labour charges.
You will also be responsible for preparing accurate accident repair estimates, advising customers on estimated repair costs, and obtaining authorization for additional jobs. Your excellent communication skills and ability to maintain a high level of customer satisfaction will be essential in this role.
Key Responsibilities- Study vehicle repair history, identify potential issues, and inform the Workshop Manager and Senior Motor Claim Advisor of any concerns.
- Write individual work orders with job item numbers, specifications, and flat rate details.
- Confirm customer records, update history files, and GDMS as necessary.
- Conduct Vehicle Reception Checks with reception checklists in the presence of customers.
- Advise customers on insurance claims options, negotiate with surveyors/insurance companies, and secure the best possible labour charges.
- Prepare accurate accident repair estimates, advise estimated repair costs, and obtain authorization for additional jobs.
- Communicate with workshop foremen on repair status, observe promised deadlines, and ensure timely completion of repairs.
- Inform customers that their vehicles are ready for collection, provide repair cost information, and arrange for collection.
- Determine appropriate goodwill decisions for customer requests within established frameworks.
- Maintain the Body and Paint reception area in a clean and tidy condition.
- A diploma in Mechanical Engineering, Automotive Engineering, or Business Administration.
- At least 3-5 years of working experience as a Motor Claims Advisor.
- Experience in the motor trade, specifically in the Body and Paint department.
- Working hours: Monday to Friday, 8:00 am - 5:30 pm, alternating Saturdays, 8:00 am - 11:00 am.
- A competitive remuneration package, including a salary range of $3000 - $3500 per month, plus an allowance of $350.
We offer a comprehensive benefits package, including a competitive salary, opportunities for career growth and development, and a supportive work environment.
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