Operations Liaison Coordinator

7 hours ago

Singapore HAOHAN INDUSTRY PTE. LTD. Full time

HAOHAN INDUSTRY PTE. LTD.

Job Title: Operations Liaison Coordinator

We are seeking an experienced Operations Liaison Coordinator to join our team at HAOHAN INDUSTRY PTE. LTD. The successful candidate will play a critical role in ensuring smooth communication and coordination between operations, sales, and customer service departments.

Estimated Salary:

$65,000 - $80,000 per annum, depending on experience

About the Role:

The Operations Liaison Coordinator will be responsible for supporting day-to-day operations, addressing customer needs, and ensuring a seamless experience for customers purchasing home and living products and consumer electronics.

Key Responsibilities:
  • Operational Support:
    • Act as a bridge between warehouse, logistics, sales, and customer service teams to ensure operational efficiency.
    • Monitor order processing, shipment schedules, and inventory levels to ensure timely delivery to customers.
    • Assist in the coordination of returns, exchanges, and warranty claims for home and living products and consumer electronics.
    • Identify and resolve delays or issues in product delivery by liaising with internal teams and external partners.
  • Customer Service:
    • Serve as the first point of contact for customer inquiries related to product availability, order status, shipping, and aftersales support.
    • Proactively communicate updates to customers regarding their purchases, addressing delays, and providing alternatives when necessary.
    • Handle escalated customer complaints with professionalism, ensuring a positive resolution while maintaining customer satisfaction.
    • Assist customers with technical inquiries related to consumer electronics, including troubleshooting minor issues and directing them to appropriate resources for support.
  • Administrative Coordination:
    • Support the operations team by maintaining accurate records of inventory, order fulfillment, and service logs.
    • Assist in tracking key performance indicators (KPIs) to identify areas for improvement in customer service and operations.
    • Collaborate with the sales team to process special orders, promotional activities, and product rollouts.
  • Cross-Functional Collaboration:
    • Work closely with the merchandising team to keep product details, pricing, and availability up to date.
    • Coordinate with the technical support team to resolve customer issues related to consumer electronics.
    • Assist in implementing operational improvements that enhance the customer experience and streamline workflows.
Requirements:
  • Proven experience in customer service, operations, or administrative support roles, preferably in retail or e-commerce.
  • Familiarity with home and living products and consumer electronics is a strong advantage.
  • Strong communication and interpersonal skills to effectively collaborate with internal teams and customers.
  • Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with order management or CRM systems (e.g., Salesforce, SAP) is a plus.
  • Problem-solving mindset with the ability to resolve customer and operational challenges promptly.
  • High level of professionalism, empathy, and customer focus.

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