
Quality Systems Lead
2 weeks ago
Quality Assurance Manager
Job Description:The Quality Assurance Manager plays a pivotal role in maintaining and enhancing the quality control system to ensure compliance with industry standards and regulations.
Primary Responsibilities:
- Develop, implement, and maintain quality management systems (QMS) to guarantee adherence to industry standards and regulatory requirements.
- Oversee quality control processes, encompassing inspection of incoming and outgoing spare parts, and ensuring that service repair work from internal teams and external vendors meets established standards and specifications.
- Manage and maintain controlled quality documentation, including work instructions, quality manuals, inspection reports, non-conformance reports (NCR), and corrective and preventive action (CAPA) records, to ensure consistency and compliance with standards.
- Accountable for preparing and authorizing Certificates of conformance (CoC) for all services performed in MRO, such as verification, repairs, and spare parts deliverables.
- Lead warranty assessments, collaborate closely with customers to address quality concerns, and resolve issues, ensuring high levels of customer satisfaction, including root cause analysis.
- Develop and manage a calibration schedule for all measuring, monitoring, and hoisting equipment, ensuring compliance with relevant standards.
- Support internal audits, quality metrics tracking, and continuous improvement initiatives aligned with ISO standards.
- Identify opportunities for continuous improvement in processes and systems, utilizing methodologies such as Six Sigma or Lean.
- Analyze data to identify trends and potential quality issues, developing strategies to mitigate risks.
- Collaborate with other departments to integrate quality standards into all processes.
Requirements:
- Bachelor's degree in mechanical engineering, industrial management, or a related field.
- Minimum of 3-5 years of experience in quality management, preferably in a similar industry.
- Strong knowledge of quality assurance methodologies, tools, and techniques.
- Certification in quality management (e.g., ISO 9001, Six Sigma, ASQ CQE) is a plus.
- Occasional overseas travel is required.
Key Attributes and Skills:
- Strong focus on detail and commitment to maintaining high-quality standards.
- Ability to interpret and apply quality standards and regulations.
- Excellent written and verbal communication skills; ability to interact with all levels of the organization.
- Honesty and integrity with good communication skills.
- Strong team player with the ability to collaborate effectively across departments and with external partners to drive quality initiatives.
- Take ownership and solution orientation with team spirit.
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