Customer Service Ambassador
2 days ago
Job Overview
We are seeking a Customer Service Officer to join our team at Perennial (Singapore) Retail Management Pte. Ltd.
About the Role:
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic retail environment.
Main Responsibilities:
- Provide excellent customer service to shoppers and visitors, ensuring a positive shopping experience.
- Attend to queries and feedback from shoppers and tenants, resolving issues promptly and professionally.
- Assist in customer loyalty programmes and redemption of reward programmes, promoting retention and growth.
- Play an active role during promotions and marketing campaigns, driving engagement and sales.
- Perform other duties as assigned by the Centre Management Office, contributing to the smooth operation of the mall.
Requirements:
- A minimum of 1 year's experience in retail or hospitality industry, preferably in a customer service role.
- Familiarity with MS Office - Word and Excel, with ability to learn new software quickly.
- Possess excellent communication and interpersonal skills, able to build strong relationships with customers and colleagues.
- Pleasant personality and service-oriented attitude, consistently providing a high level of service.
- Able to work 6 days a week on rotating shifts, including Saturdays, Sundays, and public holidays.
What We Offer:
- An estimated salary of SGD $35,000 - $45,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including medical and dental insurance, and paid annual leave.
About Us:
Perennial (Singapore) Retail Management Pte. Ltd. is a leading retail management company, committed to delivering exceptional experiences for our customers and partners.
As a Customer Service Officer, you will play a critical role in helping us achieve our vision of being a premier retail destination in Singapore.
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