Site Delivery Operations Manager

2 days ago

Singapore CIELO TALENT PTE. LTD. Full time
Role Overview

This role reports into the APAC Technology Services Lead and will be based in Singapore.

About CIELO TALENT PTE. LTD.

We realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands that you already know and love. Science is our passion; care is our talent. Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you.

Job Description

The Site Delivery Operations Manager is responsible for delivering and supporting local personal computing services, executing strategies for agreed-upon service levels, and partnering with Tech CTO organization and/or vendors for cost-effective services. You will also consult and work with on-site resources to resolve local service issues and ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs:

  • The Site Delivery Operations Manager is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.
  • The incumbent will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.
  • This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.
  • The incumbent will provide excellent customer service and maintain strong relationships with stakeholders.
  • Responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).
  • He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.
Key Responsibilities

You will be responsible for:

  • Delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.
  • Affirming the availability, security, and performance of our technology infrastructure.
  • Implementing solutions, managing incidents, and technology demands, and executing strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.
  • Maintaining strong relationships with stakeholders and providing excellent customer service.
  • Ensuring the technology health of the overall site operations.
  • Planning and executing technology projects in compliance with industry standards and regulations.
Requirements

To succeed as the Delivery and Support Specialist - APAC, you will need to possess:

  • Bachelor's degree or equivalent
  • Minimum 5 years' experience in managing and delivering core IT infrastructure and end-user services
  • Strong experience in executing enterprise IT infrastructure projects and managing day-to-day operations
  • Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
  • Excellent verbal and written communication in English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
  • Sound and practical experience with metrics to measure performance of delivery teams and user experience
  • Ability to lead, collaborate, and influence stakeholders to drive and achieve desired outcome
  • Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
  • Strong analytical and problem-solving abilities
  • Proven experience in executing IT infrastructure strategy in alignment with global OKRs
  • Familiar with ITIL framework and concepts/practices to execute delivery of services
  • Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
  • Importantly, a self-starter with a positive and "can-do" mindset, always looking for improvement opportunities
What's in it for you

As a valued member of our team, you can expect:

  • Competitive Benefit Package*
  • Paid Company Holidays, Paid Vacation, Volunteer Time, & More
  • Learning & Development Opportunities
  • Employee Resource Groups

*Note: Total Rewards at CIELO TALENT PTE. LTD. include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

CIELO TALENT PTE. LTD. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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