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Airport Operations Manager

1 month ago

Singapur, Singapore Singapore Airlines Full time

Job Title: Executive / Senior Executive / Assistant Manager Premium Services (Lounge Operations)

Job Summary:

The successful candidate will join the Airport Operations Department, Customer Services & Operations Division, to oversee the daily operations of the lounges at Changi Airport. The role involves delivering exceptional service to our passengers in a consistent and effective manner.

Key Responsibilities:

  • Oversee SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
  • Manage vendors and service providers contracted to provide products and services to our lounges, including daily follow-ups and chairing monthly meetings on operational issues.
  • Be involved in the selection and performance review of the vendors' team.
  • Formulate Standard Operating Procedures (SOPs) to optimize lounge operations.
  • Develop Business Continuity Planning (BCPs) to ensure undisrupted operations during crisis.
  • Handle passenger inquiries and issues in the lounge.
  • Support flight disruptions and lounge operations.
  • Participate in projects involving service delivery, IT, and lounge infrastructure development.

Requirements:

  • A degree in any discipline.
  • Keen interest in operations and customer service.
  • Good vendor management and communication skills.
  • Strong team spirit to work together internally and across departments.
  • IT proficiency, e.g., MS Office.
  • Ability to work rotating shift hours, including weekends and public holidays.