High-Performance Application Specialist
22 hours ago
We are seeking a skilled Application Support Professional to join our team at GMP Technologies (S) Pte Ltd. As an integral part of our Payment System team, you will play a crucial role in ensuring the integrity and readiness of production systems for the APAC region.
About the Role:
In this challenging position, you will provide Level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System. You will also assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
Key Responsibilities:
- Ensure the integrity and readiness of production systems within the Payment System team for the APAC region.
- Provide Level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System.
- Assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
- Collaborate with the IT Planner to achieve project objectives, facilitating production transitions for new system launches and system change requests.
- Identify process gaps and propose system improvements accordingly.
- Develop and standardize processes, ensuring integration, implementation, and documentation align with established standards.
- Recommend and implement suitable processes for automation to enhance efficiency.
- Lead and coordinate projects, including support for change requests. Conduct requirement analysis to facilitate system enhancements, fixes, and emergency application changes.
- Escalate risks and issues to relevant stakeholders promptly.
- Participate in disaster recovery exercises, contributing to system restoration efforts.
- Organize and lead regular meetings with developers and vendors to resolve issues.
- Undertake additional duties as assigned.
Requirements:
To excel in this role, you should possess a strong educational background in Computer Science or Information Technology, preferably with a minimum of 4 years of experience in Application or System Support. Familiarity with payment systems, Enterprise Application Support environments, and scripting languages is highly desirable. You must be proficient in applications hosted on both Windows and Linux platforms, with the ability to perform database queries (SQL Server, Oracle) and manage application services on these systems.
About Our Offer:
As an Application Support Professional at GMP Technologies (S) Pte Ltd, you can expect a competitive salary range of $80,000 - $110,000 per annum, based on your qualifications and experience. This figure is subject to negotiation during the hiring process.
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