Student Services Officer
5 days ago
At the Singapore Institute of Management Group Limited, we are seeking a highly skilled and dedicated Student Services Officer to join our team.
Salary: The estimated salary for this role is SGD 45,000 - SGD 65,000 per annum, depending on experience.
Job Description:
About UsWe are a leading education provider in Singapore, committed to delivering high-quality programs that meet the needs of our students and industry partners.
Your RoleAs a Student Services Officer, you will play a critical role in providing centralized customer-centric services to our learners. Your primary responsibilities will include:
- Executing day-to-day administrative work processes to ensure the smooth delivery of services to our students.
- Carrying out performance management activities to achieve departmental outcomes.
- Providing inputs and suggestions for continuous improvement and innovation in our systems and processes.
- Ensuring that student interactions are responded to in accordance with policies, procedures, and regulatory requirements.
Requirements:
- Diploma holders or equivalent qualifications.
- At least 2-3 years of relevant work experience in a customer-focused environment, preferably in an education setting.
- Strong understanding of frontline customer/call centre operations, including customer service and enquiry-handling processes.
- Bilingual with good command of spoken and written English.
- Working knowledge of Microsoft Office software.
- Excellent interpersonal, communication, and presentation skills.
- Good organizational skills.
- Able to engage effectively with people of diverse backgrounds.
- A team player who can work with academic staff and administrative support personnel.
- Result-oriented and resourceful.
- Able to work independently and as a member of multiple and varied teams.
What We Offer:
- A competitive salary range of SGD 45,000 - SGD 65,000 per annum.
- A dynamic and supportive work environment.
- Opportunities for growth and development.
About Us:
We are a leading education provider in Singapore, committed to delivering high-quality programs that meet the needs of our students and industry partners.
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