Student Services Officer

5 days ago


Singapore SINGAPORE INSTITUTE OF MANAGEMENT GROUP LIMITED Full time

At the Singapore Institute of Management Group Limited, we are seeking a highly skilled and dedicated Student Services Officer to join our team.

Salary: The estimated salary for this role is SGD 45,000 - SGD 65,000 per annum, depending on experience.

Job Description:

About Us

We are a leading education provider in Singapore, committed to delivering high-quality programs that meet the needs of our students and industry partners.

Your Role

As a Student Services Officer, you will play a critical role in providing centralized customer-centric services to our learners. Your primary responsibilities will include:

  • Executing day-to-day administrative work processes to ensure the smooth delivery of services to our students.
  • Carrying out performance management activities to achieve departmental outcomes.
  • Providing inputs and suggestions for continuous improvement and innovation in our systems and processes.
  • Ensuring that student interactions are responded to in accordance with policies, procedures, and regulatory requirements.

Requirements:

  • Diploma holders or equivalent qualifications.
  • At least 2-3 years of relevant work experience in a customer-focused environment, preferably in an education setting.
  • Strong understanding of frontline customer/call centre operations, including customer service and enquiry-handling processes.
  • Bilingual with good command of spoken and written English.
  • Working knowledge of Microsoft Office software.
  • Excellent interpersonal, communication, and presentation skills.
  • Good organizational skills.
  • Able to engage effectively with people of diverse backgrounds.
  • A team player who can work with academic staff and administrative support personnel.
  • Result-oriented and resourceful.
  • Able to work independently and as a member of multiple and varied teams.

What We Offer:

  • A competitive salary range of SGD 45,000 - SGD 65,000 per annum.
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.

About Us:

We are a leading education provider in Singapore, committed to delivering high-quality programs that meet the needs of our students and industry partners.



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