Service Crew Team Lead
19 hours ago
Company Overview
A WAY OF LIFESTYLE PTE. LTD. is a dynamic and forward-thinking company that prides itself on delivering exceptional customer experiences.
Salary
The estimated salary for this role is SGD 25,000 - SGD 35,000 per annum, depending on experience and qualifications.
Job Description
We are seeking a skilled Service Crew to join our team As a Service Crew, you will be responsible for providing top-notch customer service, maintaining a clean and welcoming environment, and working collaboratively with colleagues to drive sales and growth.
Roles & Responsibilities:
- Menu Knowledge: Stay up-to-date with our current menu offerings and ensure that customers have a seamless dining experience.
- Customer Service: Handle customer inquiries and concerns in a professional and courteous manner.
- Inventory Management: Monitor and maintain inventory levels to prevent stockouts and overstocking.
- Operations: Ensure that the cafe remains clean and well-maintained at all times.
- Hygiene: Maintain personal hygiene standards and adhere to health and safety regulations.
- Sales Promotion: Effectively promote special deals and offers to drive sales and revenue growth.
- Staff Training: Provide support and training to colleagues to enhance their skills and knowledge.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic knowledge of food safety and handling procedures
- Strong teamwork and problem-solving skills
- Previous experience in customer-facing roles is an advantage
Benefits:
- Choice of 5 or 6 day workweek
- Joining bonus for new hires
- Growth opportunities for career advancement
- Meals provided on duty
Tell Employers What You Have to Offer:
- Recipes: Familiarity with coffee recipes and ingredients
- Customer Service Oriented: Proven ability to provide excellent customer service
- Ingredients: Knowledge of food ingredients and preparation methods
- Manpower Planning: Ability to prioritize tasks and manage time effectively
- Food Safety: Familiarity with food safety regulations and procedures
- Cooking: Basic cooking skills and knowledge of kitchen operations
- Housekeeping: Maintaining a clean and organized workspace
- Interpersonal Skills: Strong communication and teamwork skills
- Inventory: Ability to monitor and manage inventory levels
- Sanitation: Adherence to health and safety regulations
- Compass: Empathy and understanding of customer needs
- Cashiering: Basic cash handling and point-of-sale skills
- Budgeting: Ability to manage finances and resources effectively
- Team Player: Collaborative attitude and willingness to support colleagues
- Customer Service: Excellent customer service skills
- Japanese: Familiarity with Japanese language and culture (not required)
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