Luxury Hotel Housekeeping Lead

3 days ago


Singapore beBeeHospitality Full time $3,500 - $5,500
Housekeeping Supervisor Position

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. The successful candidate will be responsible for maintaining the cleanliness and quality of suites, ensuring that every guest has a positive experience during their stay.

Key Responsibilities:

  • Maintain the cleanliness and quality of suites according to Raffles standards, prioritizing VIP suites.
  • Ensure the smooth operations of all Housekeeping sections by performing tasks in adherence with established code of ethics.
  • Uphold a flawless impression of hotel products, services, and colleagues.
  • Establish the foundations of Housekeeping operations through supervision of the team and proper organisation and delegation of duties.

Performance Indicators:

  • Ensuring guests receive experiences as detailed in brand Standard Operating Procedures (SOP) and aims to achieve targets set by management.
  • Analysing and responding to guest feedback to ensure satisfaction, continuously improving the quality of products, services, and performance of team members.
  • Personalising the resident's stay whenever possible.

Supervision of the Housekeeping Team:

  • Leading the Housekeeping - Rooms Team with a collaborative approach, creating an inclusive and welcoming working environment.
  • Planning for adequate shift coverage of the Housekeeping - Rooms team and personally covering any role or duty in absence.
  • Overseeing the provision of room supplies, cleaning equipment, linen, and chemicals.

Candidate Profile:

  • Hold a Certificate or Diploma in Hospitality or related field.
  • Minimum 2 years' experience in housekeeping position, minimum 1 year as Supervisor.
  • Experience in luxury hotel/resort housekeeping or supervisory roles.

Competencies:

  • Technical skills for Housekeeping / Laundry.
  • Supervisory and leadership skills – collaborative, enabling, and entrepreneurial.
  • Confident and good interpersonal skills to handle all levels of communication to colleagues and guests.
  • Able to solve problems / make decisions within scope.
  • Attention to details especially on cleanliness and room presentation.
  • Able to work independently, reliable, and self-directed.
  • Flexible and able to embrace and respond to change effectively.

Opportunities for Growth:

This is an excellent opportunity for an individual looking to advance their career in a dynamic hospitality environment.

What We Offer:

A competitive salary package, opportunities for professional development, and a supportive work environment.



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