Customer Support and Sales Operations Specialist

1 week ago


Singapore BAKER'S BREW STUDIO PTE. LTD. Full time
About Baker's Brew Studio PTE. LTD.

We are a dynamic company in the F&B sector, seeking a skilled Customer Service and Sales Executive to join our team.

Salary and Benefits

We offer a competitive salary of SGD $40,000 - $60,000 per annum, comprehensive benefits including health insurance, and opportunities for career growth and skill development.

Job Description

Roles & Responsibilities:

  • Customer Support: Act as the primary point of contact for customers, handling inquiries, providing product information, and addressing any service issues promptly to ensure customer satisfaction.
  • Order Processing: Manage the end-to-end sales order process, from order placement through fulfillment. Ensure accuracy and timeliness in processing all orders to meet delivery timelines.
  • Sales Coordination: Support the sales team by assisting with account management, follow-ups, and ensuring customer needs are met throughout the sales journey.
  • Customer Excellence: Deliver exceptional service by understanding customer needs, resolving issues effectively, and maintaining positive client relationships.
  • Sales Administration: Maintain accurate records of customer interactions, sales orders, and any required documentation. Update CRM systems and prepare regular reports as needed.
  • Cross-Functional Collaboration: Work closely with the logistics and production teams to coordinate order fulfillment and resolve any delays or issues that may arise.
Required Skills and Qualifications

Qualifications:

  • Previous experience in customer service, sales support, or order processing, preferably in the F&B or retail sector.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Proficiency with CRM software and order management systems is an advantage.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • A team player who is reliable and proactive in managing customer interactions.
What We Offer

We offer:

  • Competitive salary with opportunities for performance bonuses
  • Comprehensive benefits, including health insurance
  • A supportive and dynamic team environment
  • Opportunities for career growth and skill development


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