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Payment Operations Coordinator

2 weeks ago

Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time
Role Overview:

CUBE PAYMENT SERVICES PTE. LTD. is seeking a skilled Customer Care Executive to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional service to merchants by addressing their enquiries in a timely and efficient manner.

Key Responsibilities:
  • To address merchant enquiries in a professional and courteous manner.
  • To perform technical support tasks to resolve merchants' issues.
  • To maintain accurate records of customer interactions and updates.
  • To collaborate with other teams to resolve complex customer issues.
  • To identify and escalate potential risks or issues to management.
Requirements:
  • Minimum 2 years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong attention to detail and analytical skills.
  • Proficient in computer software and applications.
  • Fluent in English language.