High Net Worth Client Service Specialist

2 days ago


Singapore Tiger Brokers (Singapore) Pte Ltd Full time

Tiger Brokers (Singapore) Pte Ltd is a leading global online broker offering cutting-edge proprietary technology for trading securities across multiple global markets and currencies.

With offices in Singapore, New York, Beijing, Auckland, and Sydney, we have over 800 employees and aim to continue our rapid growth by expanding innovative platforms and providing more services and products to customers.

We are looking for talented individuals who are motivated and eager to thrive in the high-speed financial environment with excellent communication and stakeholder management skills.

The ideal candidate will play a critical role in paving our way for success.

Responsibilities
  1. Handle account opening, deposit, withdrawal, account operation, rate adjustment, and other issues for high-net-worth clients.
  2. Follow up and track account transactions of high-net-worth clients, receive, and understand their needs and potential needs.
  3. Assist managers in coordinating internal resources to meet customer needs.
  4. Manage daily operations, administration, client care, and relationship management.
  5. Perform ad-hoc projects, reporting, and other operational duties including administrative support as assigned.
  6. Work closely with managers and internal stakeholders to deliver a superior client servicing experience.
  7. Develop good relationships with internal and external stakeholders.
  8. Collaborate with cross-functional teams to ensure high standards of customer satisfaction.
  9. Customize client requests (reporting, statistics, mailings, etc.).

We offer a competitive salary of SGD 45,000 - SGD 60,000 per annum, commensurate with experience.

Requirements
  1. Possess a strong passion for client servicing with situational adaptability.
  2. Highly service-oriented and passionate about client servicing.
  3. Excellent communication skills, friendly, and professional communication attitude.
  4. Systematic, precise, and diligent working style with the ability to perform under pressure.
  5. A strong understanding of equities, bonds, futures, etc. in the region.
  6. Fluent in both English and Mandarin as you are required to work closely with our Chinese stakeholders based in China.
  7. 1-3 years of work experience with strong data processing and analysis skills.
  8. Ability to multitask.


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