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AVP, Digital Channels, DBS GlobeSend
1 month ago
Your mission is to make Globesend become the preferred choice of cross-border payments for individuals and SME globally. You will work closely with the markets to build the Globesend platform, driving business growth and fostering strategic alignment with both local and the regional team. You will be responsible for working closely with key stakeholders to achieve business objectives, enhance customer experience, and spearhead digital innovation.
If you are a strong desire to build a business, have hands-on experience in technology, design, and agile development methodologies with a proven track record of successfully launching digital applications, we want you.
Here's what you can expect:
- A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.
- Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
- A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including business partners, vendors, customers and technology.
- Project Management: Create user stories, acceptance criteria, and process flow diagrams to ensure clear communication between business, design, and technology teams
- Collaboration with Markets: Work closely with markets to ensure alignment on our Regional strategy and shared initiatives. Gather and sharpen user requirements, translating these requirements to product specifications.
- Market Insight and Analysis: Analyze market trends, consumer behavior, and competitors to identify opportunities for innovation and growth. Use data to inform business decisions and optimize digital products and services.
- Customer Experience Management: Champion the digital customer experience by working closely with Group design to ensure seamless, user-friendly, and innovative customer journeys across all digital platforms. This includes overseeing the entire product lifecycle, from ideation and design to development, testing, and launch.
- Digital Marketing: Drive impactful digital marketing strategies to enchance customer engagement and revenue per customer.
- Innovation and Growth: Identify and implement digital innovations, new technologies, and business models that can drive business growth and enhance our competitive edge in the market.
- Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making
- Ability to assist in project management, manage multiple initiatives simultaneously to deliver results in a fast-paced environment
- Proficiency in business analysis tools such as JIRA, Confluence, or equivalent
- Expertise in design thinking, user experience (UX) design, and agile development methodologies.
- Experience in the digital business, preferably within a fast-paced and dynamic environment and is comfortable with ambiguity.
- Knowledge of the payments industry, digital platforms/system, and relevant technologies.
- Fair understanding of bank KYC/AML requirements, is a plus
- 5+ years of experience in digital and payments technology, with a focus on digital product development and management
- You're Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment
- You have a deep desire to learn and continuously improve.
- You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.
- You put the customer first in everything you do.
- You're execution focussed, results-oriented and enjoy working towards measurable goals.
- Make a real impact on the future of global finance.
- Work alongside talented and passionate colleagues from diverse backgrounds.
- Be part of a team that is constantly learning, innovating, and pushing boundaries.
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