Broker Engagement Manager, Singapore
4 months ago
The Asia Pacific Division has an opening for a Broker Engagement Manager to be based in t he Singapore office.
The position is one of the key roles for developing and improving relationships with brokers by providing service to brokers in areas of Connectivity, Communication, Culture and Education at the corporate, regional, and local levels. The role will lead projects and is the owner of broker experience involving face to face engagement with brokers as well as the development of education platform for onsite education (Broker Learning Experience), local (At broker locations or at an FM Facilities). It is a team member in the organization for all broker curriculum regarding the broker academy and specific broker offices and local operations.
At the direction of SVP, Market Relations, this role develops and co-delivers presentations and facilitated group interactions focused on increasing the broker partners' awareness of, and ability to articulate and demonstrate, The FM Group's competitive differences and advantages. The role's efforts support all of FM Group's overall KRA objectives.
Our brokers should be able to articulate why they chose to work with FM. .Brokers are critical partners of FM and its policyholder/owners. Cultivating these relationships is one of the pillars of our corporate strategy. As a member of the Client Service and Sales division, the position preserves and enhances FM's commitment to long term broker relationships and broker learning.
- Develops and delivers interactive training/marketing sessions which will be delivered to groups of brokers in their local offices or regionally. The scheduling of these sessions is coordinated with Operations Management and Account Teams to ensure the sessions achieve a maximum level of value-added potential.
- Acts as the business owner to oversee the maintenance, development and delivery of Property Insurance Essentials, Broker Learning Experiences, and other formal external broker training opportunities (both in person and virtual), on a worldwide.
- Maintains a presence and/or presents at other FM Group broker events including the Broker Engineering Forum and Broker Advisory Council.
- Provides market intelligence and feedback regarding The FM Group which is gathered during face-to-face interactions with broker.
- Acts as an additional resource to help Operations coach local account teams regarding broker relationships, communication as well as the Client Service,
- Explores opportunities to expand the awareness of FM Groups' message, strengths and market.
- The position is accountable for cultivating global regional relationships FM's broker partners; addressing their training needs; and championing their needs within our organization. It is also aimed at enhancing our market presence through regular and systematic visits to the brokers and is FM's central interface with brokers worldwide.
Required Education:
- Bachelors Degree (equivalent combination of education and work experience will be considered)
Required Work Experience:
- 7+ years of related work experience
- In-depth, hands-on experience handling broker relationship, delivering presentations and facilitating group learning and activities in a classroom environment
Highly Preferred Work Experience:
- Thorough awareness of The FM Group's, operations, and business model, including frontline account team experience
- Broad awareness of company operations, the engineering value proposition and implementation strategies
- Management and/or sales experience
- 10+ years of FM Group/industry experience
Required Skills:
- A thorough knowledge of The FM Group's operations, business model, products and services, target markets and relationship strategies.
- Proven skills in managing relationships with broker partners of all sizes and complexities.
- Proven skills in creating presentations on a variety of topics and delivering those presentations to a wide array of audiences.
- Proven skills in creating classroom-style activities and facilitating group activities and discussions in several different styles conducive to the audience, venue, message and desired outcome.
- Proven skills in working independently and remotely, while coordinating with various departments and operations.
- A demonstrated cross-discipline knowledge and credibility.
Highly Preferred Skills:
- High organizational skills
- Strong interpersonal skills
FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
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