Operations Analyst, Payments

2 months ago

Singapore TD Bank Group Full time
Work Location :
Singapore, Singapore

Hours:
40

Line of Business:
Personal & Commercial Banking

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Bank Group

Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:
  • Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
  • U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab
  • Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world's leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as "TD Singapore" since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking.

Group Function Overview - Payments & Correspondent Banking Services (PCBS) is a rapidly evolving and dynamic place to work for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments and continue to build TD's presence and influence within the industry as a whole. We balance over $5 Trillion worth of payments daily and process approximately 6 million transactions annually. The Operations team is a fast-paced multifaceted team operating 22 hours a day, 5 days a week providing outstanding service to the Bank's Internal Partners as well as other Global Financial Institutions

Team Overview

In Singapore, there are 3 components in PCBS:

Wire Payment Operation (CLS - Continuous Link Settlement) is responsible for the monitoring of TD SWIFT Gateway for not only Canada, but all TD Offices outside of Canada. TD acts as a Third Party Clearer for Canadian (CAD) dollar Continuous Link Settlement (CLS) trades daily with Partner Banks. This team will liaise daily with each global partner bank while providing world class customer service representing TD. In addition, this team is also responsible for the review of all wire payments for Retail, Commercial, Wealth, Corporate and wholesale clients.

Payment Investigation & Helpdesk will partner with Correspondent Banking Clients as well as internal lines of businesses including Global Transaction Banking (GTB), Business Bank, Retail Bank, Wealth, Fraud, Sanctions, Global Anti-Money Laundering, and TRIMIS to ensure customer's money reaches its final destination or help retrieve funds if customer falls victim to fraud. The team is also responsible for collaborating with business partners and providing subject matter expertise for important projects such as the SWIFT Global Payment Initiative (GPI), implementation of Wire Payment Automated Fraud Detection application and the migration of retail branch Wire Payments to the Money-In Service Advisory (MISA) team.

Message Filter Group is responsible of screening of SWIFT messages (both incoming and outgoing) against sanctions regulatory list and internal monitoring list. The team will conduct investigation on all messages blocked by filter.

Key responsibilities:
  • Monitoring of SWIFT messages held by Sanction Screening platform and follow up with Sanction Screening Governance team to release the SWIFT messages timely
  • Provide first point of contact support for email and/or SWIFT and ensure all queries from both internal and external clients are responded in a timely and professional manner
  • Support SWIFT Gateway operations and CLS / payments processing
  • Review the format of payments which do not qualify for straight through processing and provide recommendations on correct formatting to conform with SWIFT Standards as the end goal of increasing the rate of STP
  • Partner with others in the organization to advise on and support wire payments operations and the end-to-end completion of wires with 100% accuracy
  • Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved
  • Process and perform verification for investigation cases with high accuracy and with minimal supervision
  • Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
  • Report / escalate risk issues identified or process gaps
  • Assist in UAT, BCP testing and other ad-hoc projects

Job Requirements
  • Minimum 2-3+ years of professional and relevant experience
  • Strong understanding of SWIFT messages
  • Knowledge of international sanctions and compliance policies would be a plus
  • Proven customer service skills
  • Risk awareness and attention to details / meticulous and strong follow-up skills
  • Time management and ability to prioritize effectively based on risk / time criticality of the tasks required
  • Highly driven and ability to work under pressure in a time sensitive environment
  • Innovative mindset and ability to enhance processes to minimize risk and increase efficiency
  • Flexibility to work during public holidays (details to be discussed during interviews)
  • Working hours: 11am - 7.30pm / 12pm - 8.30pm

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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