Vice President, Account Manager
4 days ago
Vice President, Account Manager, Asset Servicing
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Vice President, Account Manager to join our Asset Servicing Client Servicing team. This role is located in Singapore -HYBRID.
In this role, you'll make an impact in the following ways:
- In this role you are responsible for service coverage of clients in multiple locations/segments, delivering a quality client experience for sophisticated institutional investors across Southeast Asia and Australia.
- Develops deep understanding of clients' businesses and needs.
- Cultivates strong service relationships at all levels of clients' organizations and ensures appropriate engagement.
- Oversees the quality and performance of the delivery of BNY's Asset Servicing products.
- Responsible for service plan and driving outcomes for service excellence.
- Lead data driven conversations with clients, operations and product teams to create mutually efficient service models and expectations.
- Provides support to clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Develops virtual internal teams ensuring familiarity and understanding of clients' needs.
- Applies advanced problem-solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY. Resolves the most complex or non-routine client issues or inquiries, as needed.
To be successful in this role, we're seeking the following:
- Possess a high-level understanding of the APAC markets, jurisdictions and industry drivers.
- Understand client needs and align these to the product / services of BNY.
- First class presentation skills, both oral and written.
- Communicates effectively including writing internal briefs, presentations scripts, status reports, etc.
- A self-motivated, innovative thinker, with the ability to work as part of a team and think quickly in high pressure situations.
- Strong knowledge of industry and competitive landscape with demonstrable experience and knowledge in asset servicing products in the APAC region.
- Track record of working in global financial institution and navigating complex operating models.
- Strong global business acumen, with the ability to articulate APAC client needs to global product owners and influence product roadmaps.
- Bachelor's degree required.
- 8+ years' experience
- Good understanding of Financial Service business
- Fluency in Asian languages capabilities preferable, to support the APAC market segment
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
- "Most Just Companies", Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
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