Senior Application Support Analyst

4 weeks ago


Singapore Eames Consulting Full time
A leading financial services provider is seeking an experienced Application Support Analyst to manage and support a financial platform across the Asia-Pacific region. This role involves overseeing production incidents, handling service requests, troubleshooting issues, and working with various internal and external stakeholders to resolve platform-related challenges.

Key Responsibilities:
  • Serve as the subject matter expert on the financial platform, providing support to internal users.
  • Manage the lifecycle of production incidents and service requests, including ticket creation, progress tracking, and collaboration with internal teams for data handling.
  • Troubleshoot production issues, conduct root cause analysis, implement workarounds, and collaborate with stakeholders for problem resolution.
  • Develop and maintain operational documentation and incident management processes related to the platform.
  • Ensure the platform is properly validated after scheduled and unscheduled updates or patches.
  • Coordinate internal teams during disaster recovery exercises and events.
  • Implement configuration changes to the platform as needed.
  • Identify and escalate potential risks to relevant parties promptly.
  • Contribute to disaster recovery exercises and system restoration efforts.
  • Undertake other duties as required.
Qualifications:
  • A diploma or degree in a relevant field such as Computer Science, Information Technology, Finance, or Economics.
  • At least 9 years of experience in application or system support, preferably within the financial services sector.
  • Solid understanding of financial operations such as supplier finance, accounts receivable, dynamic discounting, and related back-office functions like funding and payments.
  • Experience with financial platform technologies is a plus.
  • Strong background in enterprise application support, including working closely with development teams, infrastructure teams, and business users.
  • Proficiency in scripting languages like DOS or Shell Scripting.
  • Strong communication, interpersonal, and presentation abilities.
  • Capable of assessing complex issues and making sound decisions.
  • A proactive, self-motivated approach with a strong sense of ownership for delivering results.
  • Ability to work independently while maintaining high standards of quality.
If you or someone you know is interested in the position, kindly send your CV at Derek.Lee@eamesconsulting,com to have a confidential discussion



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