IT Channels, Client Lifecycle

3 weeks ago

Singapore OCBC Full time
Roles & Responsibilities:
  • Manage Channels, Client Lifecycle & Compliance testing across the platform.
  • Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage.
  • On board new test resources and ensure appropriate planning is done.
  • Manage testing vendor team and handle statement of work.
  • Support testing team throughout test cases design and execution of test cases.
  • Review test scenario and test cases created.
  • Co-ordinating with various teams to ensure testing schedule and deadlines are met.
  • Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
  • Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression and performance testing.
  • Monitor progress of test execution to ensure meeting testing timeline.
  • Ensure all of testing deliverables are met and the OCBC procedures and processes are adhered too.
  • Conduct Defect management meeting with development vendors/internal teams and UAT users.
  • Solution upcoming projects to provide the testing cost for those initiatives.
  • Planning, monitoring, and control of all testing activities and tasks.


Qualifications
  • Proven working experience in test delivery with 10+ year of relevant experience in banking and Finance, with 5+ years of Test Management experience.
  • Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST and the candidate needs to have the skillset listed in table below:
Skillset

Domain and Product Knowledge
  • Extensive working Knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
  • Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
  • Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
  • Comprehensive knowledge on MSCRM. Is required
  • Extensive knowledge on Digital Channel implementation (Web, and Mobile) for Front Office users, IAM users and Clients.
  • Comprehensive knowledge on Client Reporting and Regulatory Reporting.

  • Good knowledge of SDLC processes, testing methodology and different types of testing.
  • Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST
  • Familiarity of testing tools such as JIRA, Confluence etc.
  • Experience in a wide variety of testing efforts, techniques, and tools.
  • Good vendor management skills and proven experience in stakeholder management.
  • Experience in resource management and leading the team.
  • Excellent communication (spoken and written) skills, able to work independently and as a team player.
  • Bachelor's degree in computer science, Information Technology, or a related field. Master's degree is a plus.
  • Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.

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