Customer Success Specialist

We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.

As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and fostering strong relationships with our valued customers.

Responsibilities:

- Customer Interactions: Respond promptly to customer inquiries via phone, email, or chat, providing accurate and comprehensive information about our products/services.
- Customer Outreach: Proactively reach out to potential customers through leads to encourage sales and upselling opportunities.
- Issue Resolution: Effectively troubleshoot and resolve customer concerns, demonstrating empathy and a commitment to finding satisfactory solutions.
- Order Processing: Assist customers with order placement, modifications, and tracking, ensuring a seamless purchasing process.
Product Knowledge: Maintain up-to-date knowledge of our products/services to provide informed assistance and make suitable recommendations.
- Documentation: Accurately document customer interactions and transactions, ensuring a thorough and organized record of customer communications.

Qualifications:
- Proven customer service experience or relevant background.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.