Senior Security and Client Engagement Officer
4 weeks ago
Overall Responsibilities:
As the senior security and client engagement officer, you will play a crucial role in execution of security plans and exercises within the premises. you will spearhead the implementation and enforcement of rigorous security protocols, ensuring the safety and well-being of our premises and occupants. Your pivotal role involves meticulous management of access control systems, diligent surveillance, and proactive incident handling.
Duties and Responsibilities:
- Ensure strict adherence to security plans, protocols, and SOPs.
- Conduct rigorous access control measures.
- Manage pass exchanges and oversee access card management.
- Implement comprehensive security surveillance within the work compound.
- Conduct vigilant patrols and monitor CCTV systems.
- Verify the authorization of all personnel present on the premises.
- Effectively manage incidents and promptly report them in the designated Group Chat.
- Assist in maintaining the overall cleanliness of the compound and coordinate janitorial support as needed.
- Report any malfunction or breakdown of facilities or machinery items (e.g., turnstiles, ceiling lights) to the SCC.
- Collaborate in Fire Safety Management during both drills and actual fire incidents.
- Undertake additional duties as assigned.
- Extend a professional welcome to and greet arriving tenants/guests.
- Assist with both phone and walk-in inquiries in a courteous manner.
- Deliver high-quality service to tenants/guests by responding promptly, efficiently, and courteously to their requests.
- Handle complaints and suggestions from tenants/guests with professionalism and courtesy.
- Acquire and maintain a comprehensive working knowledge to provide tenants/guests with information regarding directions, available services, and facilities when required.
Requirements:
- Able to commit to Shift Work
- Proven experience in security supervision.
- Knowledge of security protocols and emergency response procedures.
- Strong communication and interpersonal skills.
- Ability to handle incidents professionally and efficiently.
- Attention to detail in access control and surveillance.
- Customer service orientation.
- Problem-solving skills and ability to handle complaints.
- Flexibility to perform various duties as assigned.
Employee Benefits:
- Uniforms provided
- Leave entitlement as per MOM regulations
- Performance-based bonuses
- Health and medical insurance coverage
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