Senior Security and Client Engagement Officer

4 weeks ago


Singapore The Reserve Pte. Ltd. Full time

Overall Responsibilities:

As the senior security and client engagement officer, you will play a crucial role in execution of security plans and exercises within the premises. you will spearhead the implementation and enforcement of rigorous security protocols, ensuring the safety and well-being of our premises and occupants. Your pivotal role involves meticulous management of access control systems, diligent surveillance, and proactive incident handling.

Duties and Responsibilities:

  • Ensure strict adherence to security plans, protocols, and SOPs.
  • Conduct rigorous access control measures.
  • Manage pass exchanges and oversee access card management.
  • Implement comprehensive security surveillance within the work compound.
  • Conduct vigilant patrols and monitor CCTV systems.
  • Verify the authorization of all personnel present on the premises.
  • Effectively manage incidents and promptly report them in the designated Group Chat.
  • Assist in maintaining the overall cleanliness of the compound and coordinate janitorial support as needed.
  • Report any malfunction or breakdown of facilities or machinery items (e.g., turnstiles, ceiling lights) to the SCC.
  • Collaborate in Fire Safety Management during both drills and actual fire incidents.
  • Undertake additional duties as assigned.
  • Extend a professional welcome to and greet arriving tenants/guests.
  • Assist with both phone and walk-in inquiries in a courteous manner.
  • Deliver high-quality service to tenants/guests by responding promptly, efficiently, and courteously to their requests.
  • Handle complaints and suggestions from tenants/guests with professionalism and courtesy.
  • Acquire and maintain a comprehensive working knowledge to provide tenants/guests with information regarding directions, available services, and facilities when required.

Requirements:

  • Able to commit to Shift Work
  • Proven experience in security supervision.
  • Knowledge of security protocols and emergency response procedures.
  • Strong communication and interpersonal skills.
  • Ability to handle incidents professionally and efficiently.
  • Attention to detail in access control and surveillance.
  • Customer service orientation.
  • Problem-solving skills and ability to handle complaints.
  • Flexibility to perform various duties as assigned.

Employee Benefits:

  • Uniforms provided
  • Leave entitlement as per MOM regulations
  • Performance-based bonuses
  • Health and medical insurance coverage


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